Customer Delivery Officer - Enforcement & Safety

• Job_Description_-_VMay25_Customer_Delivery_Of_

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Customer Delivery Officer - Enforcement & Safety

12 Month Fixed Term Contract

We have an excellent opportunity available for a Customer Delivery Officer to join our dynamic team at Wokingham Borough Council, on a full time, 12-month fixed term contract.

As the Customer Delivery Officer, you will play a key role in maintaining the operation of the Enforcement & Safety Service, supporting frontline Environmental Health, ASB, and Licensing Officers. Assisting members of the public with efficiency, accuracy, and professionalism.

The Enforcement & Safety Service includes responsibility for all environmental health and licensing functions. The purpose of the service is to improve public health, the environment, community standards, and business prosperity. This is achieved by changing business, community, and/or individual behaviour through communication, partnership, project work, persuasion, advice, guidance, or enforcement.

Benefits

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of 27 days (rising to 32 days after 5 years continued local government service), plus Bank Holidays

⭐ An excellent local government pension scheme

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ A range of local & lifestyle discounts

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ And much more!

Key responsibilities

1. Provide technical and administrative support by delivering accurate and timely technical, clerical, and administrative support to Environmental Health and Licensing Officers. Helping deliver the efficient operation of the service.
2. Customer service and enquiry handling by being the first point of contact for both internal and external enquiries relating to environmental health and licensing. Providing clear, professional advice or by appropriately directing queries to the relevant officers.
3. Support all regulatory and licensing functions by assisting in processing licence and permit applications, public notices, fee collection, and distribution of statutory documentation for consultations.
4. Deliver an efficient and effective licensing service ensuring timescales are met for all applications.
5. Support the administration and minute taking of Safety Advisory Groups for large events.

Candidate requirements

• Substantial relevant work experience in the fields of local authority licensing and regulation
• Thorough working knowledge of the legislative frameworks surrounding the processing of licensing applications.
• Strong communication skills, both written and verbal, and
• Confident dealing with a wide range of enquiries by phone, email and in person at Shute End Council offices.
• A keen eye for detail is required, the ability to manage competing priorities, and experience with handling sensitive and confidential information.
• Comfortable using a variety of IT systems to maintain accurate records, process applications and fees, and contribute to the timely resolution of service requests in line with both statutory and customer service standards.

Our Area

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today!

To request further information or to have an informal discussion about this role, please email Keiran.Hinchliffe@wokingham.gov.uk

Closing Date: 3rd August 2025, 11pm

Interview Date: TBC

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.