Customer Finance Assistant

Job Description

Salary: £26,556 - £28,764 per annum (pro rata to hours worked as part-time) Grade B Permanent Contract 18.5 Hours per Week
The Customer Finance Department is an extremely busy area with high levels of demand. We deal with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. The team raises invoices in the region of £13 million per annum in client contributions and feeds into & liaises with all areas of Adult Social Care.

The Finance Assistant will be responsible for booking all financial assessment appointments for Adult Social Care and liaising with the Senior Financial Assessment Officers regarding bookings, paperwork and other queries. The assistant will be responsible for managing a joint inbox, dealing with phone calls and letter queries. The assistant will also be involved in the day-to-day aspects of the team and deal with additional tasks if required.

We are looking for candidates who have the ability to communicate effectively with a wide range of people including members of the public, over the phone & face to face and also high moral & professional standards.

DBS Check: Not required for this post. Advert Closing Date

• Redeployment Only: 11th September 2025
• Internal & External: 21st September 2025

Interview Date: To Be Confirmed
Point of Contact for any queries about the post or interviews: Leigh Harman 01375 652680 Lharman@thurrock.gov.uk
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council