Customer Intelligence Analyst

Job summary

Insight into CCS - Webinar

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Are you ready to turn complex data into better public services? Are you a natural problem solver who can improve customer experience through intelligence? Join us at the heart of the UK’s procurement engine and help turn data into change for the public sector.

Job Summary

In this role, you will analyse quantitative and qualitative data to deliver reports to Customer Account Manager and Partnership Teams. Through your insights you will help unlock improvements and commercial opportunities for CCS and support commercial decision-making for the public sector.

Job description

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You will be a key member of the Customer Intelligence Team, a well-knit and collaborative branch within the broader Commercial Intelligence department of 16. Customer Intelligence includes the analysis of customers and their requirements to better understand future opportunities for CCS. This function provides insight and analysis to Customer Account Manager and Partnership Teams as well as support to the wider business. This includes, but is not limited to, Professional Buying Organisations (PBOs), customer, and sector analysis.

Key Accountabilities:

• Reporting & Insights: Deliver high-quality, actionable reports and briefings derived from quantitative and qualitative data analysis for Category, Customer Experience Teams, senior management, and external customers.

• Research & Analysis: Conduct robust research to quickly locate, filter, and synthesise large amounts of information, translating key points into clear and concise intelligence.

• Data Competence: Perform in-depth data analysis and reporting, demonstrating competence in tools such as Microsoft Excel/Google Sheets.

• Stakeholder Engagement: Proactively engage with customers and internal teams to provide expert support and guidance on customer segments, market sectors, and competitor analysis.

• Information Management: Manage information resource providers and products, ensuring all services are leveraged effectively to deliver maximum benefit for CCS.

• Quality Assurance: Support team management activities to ensure all customer intelligence outputs maintain a consistently high level of quality.

Person specification

Essential Criteria (to be assessed at application stage):

• Demonstrable experience of strong research skills.

• An effective organiser, able to work to tight timescales and to prioritise workloads.

• Strong analytical skills and the ability to manipulate data and present information professionally in a variety of formats.

• A solid understanding of company accounts, including some experience of financial analysis.

• Strong oral and written communication skills with the ability to communicate at a variety of levels, including presentation skills.

• Strong IT skills in a Google and Microsoft Windows environment.

• Supports the development of junior team members.

Desirable Criteria: (In the event of a high number of applications, the desirable criteria will be used as a second sift)

• Knowledge or experience of PowerBI or other data modelling tools.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Excel Skills (assessed via test during the interview)
• Data Analysis (assessed via test and also questions during the interview)
• Research skills

Benefits

Alongside your salary of £37,845, Crown Commercial Service contributes £10,963 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

What we will offer you, here are some of the benefits you can expect:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will rewardyour work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence on WC 9th February and interviews will be held W/C 23rd February either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Recruitment Team
• Email : recruitment@crowncommercial.gov.uk

Recruitment team

• Email : recruitment@crowncommercial.gov.uk

Further information

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
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https://www.crowncommercial.gov.uk/careers-with-ccs