Customer Liaison Assistant - Melton Carnegie Museum

Job Description

Organisation: Leicestershire County Council

Work Location: Melton Carnegie Museum, Thorpe End, Melton Mowbray, LE13 1RB

Working Hours: Varied Days Tuesday – Saturday 09:00 until 16:30

Contract Type: Casual

Salary: £13.91 per hour

Closing Date: 25th November 2026

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

About the Role

We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the site, including events and exhibitions and maximising secondary spend.

The successful candidate will deliver a welcoming, safe, and efficient FOH experience. With a focus to deliver the highest level of customer care.

To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
• To be a welcoming and informative first point of contact for all customers, this will include meeting a varied range of visitors, and to actively promote and upsell the heritage and museum service.
• Experience of team working, providing high quality customer care with knowledge of what makes a excellent customer experience.
• Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
• Works co-operatively across team and service boundaries to improve performance, Good communication skills, including individuals and small groups
• Deals with confrontational issues by remaining objective, rational and calm.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Katie Bluett, Museum Supervisor

Telephone: 0116 3050 787

Email: katie.bluett@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us