Customer Relationships & Strategy Coordinator

Job summary

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.

Understanding customer needs.
Winning exciting bids.
Knowing the impact of your work.
It all matters.

Develop the content we need to support our global mission

When you join our collaborative Strategy and Insights team in this fast-paced role you’ll focus on turning information produced by your colleagues into clear and engaging content. This could involve bringing data and insights together into dashboards, creating presentations for senior stakeholders, producing information summaries, coordinating internal communications, developing engagement activities and supporting external marketing campaigns. And once the team has developed a strategy, you’ll liaise with your colleagues to work out how it can be shared across our organisation so that everyone feels connected to the plan, understands the direction we’re taking and recognises the role they’ll play in delivering our objectives.

Your day-to-day responsibilities will be extremely varied, and include supporting our three Insights Managers with dashboard maintenance, taking accurate notes during customer interviews and other research activities, and supporting the preparation for insight-gathering events. Committed to ensuring that changes are delivered on the ground, not just simply recommended on paper, you’ll also make an important contribution to staff-facing content such as podcasts and visual artwork. Another vital task will involve owning the team's presence on the FCDO Services hub and CR SharePoint site, keeping content current and easy for colleagues to navigate so our strategy is accessible across the organisation.

Develop your career with one of the UK’s most important security organisations

A proactive and dynamic self-starter with plenty of initiative and the confidence to take ownership of everything you focus on, you’ll be constantly coming up with creative and innovative ideas, and always looking for new ways to approach your tasks. With strong attention to detail and willing to ask questions as you develop your knowledge, your excellent organisational skills will allow you to manage multiple priorities, meet tight deadlines and face issues with resilience and persistence. And as you’ll be collaborating with a diverse range of colleagues and stakeholders it’s important that you possess superb communication and interpersonal skills, and the ability to turn complex information into engaging presentations, dashboards and summaries.

With a genuine interest in strategy, market trends and customer insights, and capable of collating, checking and presenting data and information clearly and accurately, you’ll be a confident user of the Microsoft Office suite of software, with a particular focus on PowerBI, MS Forms, PowerPoint and Excel. Curious about our customers and how our organisation operates, you should be ready to immerse yourself in your work, and pursue professional qualifications in market research, insight or strategy. With this in mind, you’ll be encouraged to identify the development opportunities you want, and be ready and willing to acquire new skills, knowledge and expertise.

Discover the support you need to grow your career

Working with us, you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of, and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 15/11/2026

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Confidence working with data, including collating, checking and presenting information clearly and accurately
• Strong written and verbal communication skills
• Experience building relationships and working confidently with a range of stakeholders
• Comfortable taking accurate notes in a live setting, such as meetings or customer interviews
• High proficiency with Microsoft Office such as PowerBI, MS Forms, PowerPoint and Excel
• A genuine interest in strategy, market trends or customer insight, and a motivated, self-starting approach to learning

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Confidence working with data, including collating, checking and presenting information clearly and accurately
• Strong written and verbal communication skills

Benefits

Alongside your salary of £33,014, FCDO Services contributes £9,564 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• A leave allowance of 25 days per annum
• 9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Fcdoservices.recruitment@fcdo.gov.uk
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact FCDOServices.Recruitment@fcdo.gov.uk in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Attachments

Candidate pack - Customer Relationships and Strategy Coordinator Opens in new window (pdf, 1841kB)