Customer Service Advisor

Job Introduction

We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do.

You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment.

Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.

The successful applicant must: be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills; have proven experience working in a customer services environment handling incoming customer enquiries in person and by phone; be able to work on own initiative, produce work to a high standard of accuracy under pressure in a busy environment and be proficient in the use of IT systems; be prepared to work with other members of the team to provide cover for the working hours of the customer service centre on an agreed rota basis.

It is desirable that applicants have local government experience, ideally with a working knowledge of legacy benefits, housing and/or council tax and a knowledge of the local area and community.

As part of your application you will be asked to provide a supporting statement. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Specific Knowledge and Skills section of the role profile.

Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997.

There is an expectation that the role will be office based for a least the first 6 months, with the potential opportunity to work on a hybrid basis, dependent on the needs of the business.

We understand you may use AI tools to help you prepare your application. While these tools can be helpful, please ensure everything you share about your experiences, skills and qualifications is authentic and truly reflects you. Your genuine story and real achievements are what we're most interested in!

The closing date for applications is 29th October 2026, but we reserve the right to close applications early if we receive a high volume of suitable applications.

Interviews will provisionally be 11th, 13th & 16th November

Wyre Forest District Council is an equal opportunities employer.

Previous applicants need not apply