Customer Service Apprentice Level 2

Kick‑start your career with our Customer Service (Level 2) Apprenticeship — the perfect opportunity for anyone eager to learn, grow, and build confidence while gaining hands‑on experience in a supportive workplace.

At Call Derbyshire we are proud to provide fast and reliable contact for Derbyshire residents on a wide range of services that the Council offer – from Adult Social Care, Children’s Services, Place/Highways, Blue Badge, Welfare Rights, and general enquiries.

Our colleagues are multi-skilled in resolving enquiries by phone, email, web and socials, and we use a lot of digital/systems! You will gain a strong knowledge of our services and also utilise interpersonal skills, multi-tasking and conversations conducted with empathy and understanding. Numeracy and literacy are important skills as they feature strongly in our day-to-day work. Confidence and resilience are also important.

🔀Rotations across enquiry teams
You’ll rotate between different types of enquiries so you can build experience quickly and keep your days varied and interesting.

If you’re enthusiastic, keen to learn and enjoy talking to people, this is a great step into customer service!

🎁 Great employee benefits

As part of Derbyshire County Council, you’ll also enjoy a wide range of benefits, including:

• Generous annual leave scheme
• Access to student discounts
• Cycle to Work scheme
• Discounts at selected county leisure centres
• Free online health and exercise sessions
• …and much more!

👥 Who can apply?

You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!

If you have any questions regarding this apprenticeship role please contact Sharron Colley at Sharron.Colley@derbyshire.gov.uk

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Apprenticeships are ideal way to start, change or progress your career, or return to work. If you’d like to know more about apprenticeships at Derbyshire County Council including employee benefits and to hear from some of our apprentices click here

Young workers – Please note there are different rules for young workers in regard to working hours. Please ensure the information contained within the following ACAS link is understood before applying

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.