Data Insight Analyst

Are you an experienced analyst with a passion for data-driven decision making?
We're looking for a proactive Data Insight Analyst to join our team in Northwich. This is a unique, lone-standing role—ideal for someone who thrives independently and enjoys being the go-to expert for all things data.

Where will I be Working?

Hybrid Working based out of Northwich (CW9 7LN) - 4 days in the office, 1 day working from home. Please note we are unable to consider anyone looking for a fully remote working role at this time

Working hours

Monday to Friday 37.5 hours per week

Key Responsibilities

• Salesforce & Power BI Reporting:
  Leverage your expertise in Salesforce and Power BI to produce clear, actionable reports and dashboards, supporting business performance and customer service metrics.
• Analytical Focus:
  This is not a role for simply providing action points. We need someone who can dig deep into data, uncover trends, and deliver meaningful insights that drive strategic decisions.
• Customer Survey Analysis:
  Take ownership of analysing customer survey results, focusing on performance and feedback. Your insights will help shape our approach to customer service and satisfaction.
• Collaboration:
  Work closely with senior stakeholders to interpret survey and customer statistics, ensuring our strategies are informed by robust data.
• Customer Service Metrics:
  Monitor and report on key customer service metrics, providing clarity on performance and areas for improvement.
• Forecasting:
  Compare and forecast performance metrics across last year, this year, and next year, helping us set realistic targets and track progress.

What We're Looking For

• Proven experience in Salesforce and Power BI reporting.
• Strong analytical skills, with a track record of delivering actionable insights.
• Ability to work independently and manage multiple priorities.
• Excellent communication skills, able to present complex data in a clear, accessible way.
• Experience in customer survey analysis and forecasting is highly desirable.

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!