Data Insight Analyst

Job summary

Data Insight Analyst
£55,000 per annum
Bedford
Permanent
Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Data Insight Analyst. This role offers you the chance to make a significant impact by playing a critical role within the Customer Experience & Quality (CX&Q) Team by ensuring the organisation has accurate, timely, and actionable data about both MaPS Standards compliance and customer experience.

This role requires someone who can confidently manage technical elements of data governance and analytics while supporting innovation and agile ways of working for data collection, assessment and reporting. Working across systems,
this role transforms data into meaningful insight that helps identify risks, trends and opportunities for improvement.

The ideal candidate is curious, thorough and able to spot patterns quickly. It will be someone who can balance hands-on, practical data tasks with the ability to interpret and communicate insight that drives service improvement.

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

The purpose of the role
The CX&Q Data Insight Analyst manages data governance and outputs for the Customer Experience & Quality Team, working across systems to transform multiple data sources into meaningful reporting and dashboards that help identify risks, trends and opportunities for improvement.

They will support innovation and agile ways of working for data collection, assessment and reporting. Providing a blend of technical data capability, data design and collection, and focussed insight to enable the team to work with stakeholders to manage performance and use insight to make evidence-based decisions.

You will:

• Support the implementation and embedding of new quality and customer experience measurement systems and
tools e.g. Qualtrics, Decision Focus
• Build lightweight data solutions and analysis pipelines where necessary (e.g. for QA mechanism testing or pilots)
• Interrogate data from multiple evidence sources and provide regular reporting and dashboards for both internal
and external stakeholders
• Highlight performance risks, trends or opportunities to the CX&Q team

Person specification

Technical Data Support

• Use data from Decision Focus and Qualtrics to build and maintain meaningful insight dashboards and reports, either in system or via Power BI.
• Support the creation, setup and testing of small-scale experimental data collection mechanisms (e.g. MaPS Standards testing, ad-hoc feedback trend analysis).
• Ensure high standards of data governance, including validation, cleansing, transformation and documentation.
• Set and manage CX&Q data requirements to maintain structured data sources, with consistent and compliant data handling
• Work with Technology & Change, Data & Analytics and operational teams to ensure correct data flows and alignment with organisational data standards and strategy.

Data Collection and Measurement
• Lead data analysis for any new QA mechanisms or CX measurement initiatives.
• Analyse structured and unstructured data to identify patterns or gaps.
• Support development and monitoring of KPIs or measurement relevant to the CX&Q framework and supporting
models

Insight Generation & Performance Monitoring
• Combine insights from various sources e.g. Customer Voice, QA outputs, operational MI, complaints and qualitative feedback to create holistic insight.
• Identify early warning indicators of risk through investigation and root cause analysis of data.
• Produce easy to digest insight summaries, dashboards and visualisations that are intuitive, easy to read and tailored to varied audiences.
• Track progress of CX&Q led improvements and assessing the impact of change.

Stakeholder Engagement & Collaboration
• Work closely with CX&Q, Service Delivery and colleagues across MaPS to ensure data is interpreted accurately
• Present findings in clear, accessible ways for non-technical audiences.
• Support a culture of evidence-based decision-making and storytelling

Champion CX & Quality performance by synthesising different data sources to provide regular insight and performance reports for delivery partners, service owners and other MaPS teams and forums

Experience and Expertise

Essential
• Experience in data analysis and insight generation within public or private sector settings, ideally in customer
experience, quality, service delivery or operational improvement.
• Strong capability in the practical application of using Excel, Power BI and tool dashboards for data collation, preparation, analysis and visualisation.
• Ability to work confidently with both quantitative and qualitative data.
• Understanding of data validation, quality and data governance principles.
• Strong communication, data visualisation and presentation skills to turn complex findings into clear, easy to understand actionable insight
• Ability to manage competing priorities and work flexibly.
• Ability to apply attention to detail to ensure high quality reporting is distributed across key stakeholders effectively.

Preferred
• Understanding of the debt, money and/or pensions sectors with a working knowledge of the complexity in the delivery models and an understanding of drivers of good quality, customer experience and outcomes
• Knowledge of statistical techniques and mixed-method analysis.
• Experience supporting data collection mechanisms e.g. surveys, QA monitoring frameworks

Benefits

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Recruitment Process:

1. Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
2. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
3. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01133
Close Date: 10/4/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Marty Sikora
• Email : marty.sikora@reed.com

Recruitment team

• Email : moneyand.pensions@reed.com