Data & MI Analyst – Customer Service Group (CSG) - Insight & Performance Team

Job summary

We are looking for a Data & MI Analyst to join the Customer Service Group (CSG) Resource Planning function. In this key role, you will deliver high-quality management information, reporting, and performance insights that support senior leaders to make informed, data-driven decisions.

Working closely with a range of stakeholders, you will develop and maintain dashboards, reporting packs, and analysis that improve operational performance and customer service outcomes.

This is an excellent opportunity to help shape a new MI sub-team, develop your analytical and stakeholder engagement skills, and benefit from outstanding Civil Service learning, flexible working, and pension arrangements.

Check out the video below to see what it is like working for our Service Delivery directorate.

Job description

As part of the Customer Service Group (CSG) Resource Planning function, you will be responsible for delivering high-quality management information, reporting, and analysis that supports effective decision-making and operational performance. You will develop and maintain reporting packs, dashboards, and performance insights, ensuring all outputs are accurate, timely, and underpinned by robust governance and quality assurance processes.

Using a range of analytical tools, including Power BI and Excel, you will identify trends, risks, and opportunities within performance data and provide clear, actionable insights to senior leaders. You will tailor reporting and analysis to meet stakeholder needs and help drive evidence-based decision-making.

Working closely with the SEO CSG Data Lead and Senior Leaders, and collaborating with other MI and analysis teams, you will build strong stakeholder relationships, support reporting requirements, and contribute to a consistent approach to management information across the Customer Support Group.

You will also play an active role in continuous improvement, helping to enhance reporting processes, promote best practice in data management and presentation, and support the development of capability within the Management Information team.

Person specification

To be successful in this role you should have the following technical skills and experience:

• Experience developing and delivering MI reports, dashboards, or analysis (using systems such as Excel and Power BI).
• Ability to analyse data, generate insights, and present findings clearly and with impact.
• Experience applying validation and quality assurance techniques to ensure accuracy.
• Proven experience providing MI or analysis to support operational or strategic decision making.
• Experience engaging with stakeholders to understand requirements and shape outputs.
• Strong team-working skills and ability to deliver at pace under tight deadlines.

Due to the nature of the role, occasional travel to HM Land Registry offices, including overnight stays, may be required to support cross-site meetings and stakeholder engagement.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

For more information about the role and the full Person Specification, please see the attached Job Description.

Please note you will be required to work a minimum of 32 hours per week in this post.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience developing and delivering MI reports, dashboards, or analysis (using systems such as Excel and Power BI).
• Ability to analyse data, generate insights, and present findings clearly and with impact.
• Experience applying validation and quality assurance techniques to ensure accuracy.

We only ask for evidence of these technical skills on your application form:

• Experience developing and delivering MI reports, dashboards, or analysis (using systems such as Excel and Power BI).
• Ability to analyse data, generate insights, and present findings clearly and with impact.

Benefits

Alongside your salary of £41,224, HM Land Registry contributes £11,942 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply you will need to complete the short application form and take the online Numeric Test. You MUST build in time to complete the full application process if you pass the online tests, so we recommend completing the tests as soon as possible, and no later than midday on Monday 12 October 2026

It is recommended that you complete practice tests before completing the online tests. For more information about preparing for the Civil Service Numeric test and access to a practice test, please follow this link:
Preparing for the Civil Service Verbal and Numerical tests - GOV.UK (www.gov.uk)

If you need guidance about reasonable adjustments for online tests see the link here and please use the ‘help required’ button on the application form to request support. Time adjustments are not required for the Numerical Test as there is no time limit to completing this.

If you pass the online test, you will then move onto the next stage of the application process, where you will be invited to submit your full application form, which includes your CV, Technical Criteria and Personal Statement.

To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.

Your CV will be assessed against the essential technical and experience criteria detailed in the attached Job Description.

The Technical Criteria sections (in no more than 250 words for each criteria) should be used to demonstrate how you meet the following essential Technical Criteria:

• Experience developing and delivering MI reports, dashboards, or analysis (using systems such as Excel and Power BI).
• Ability to analyse data, generate insights, and present findings clearly and with impact.

The Personal Statement section (in no more than 250 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:

• Experience engaging with stakeholders to understand requirements and shape outputs.

In the event of a high volume of applications for this vacancy, an initial sift will be conducted on the Technical criteria "Experience developing and delivering MI reports, dashboards, or analysis (using systems such as Excel and Power BI)" and a full sift only carried out on those applications that pass the initial sift stage.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a Face to Face interview and deliver a pre-prepared presentation/data exercisefrom week commencing 2 November 2026. Further details will be provided on invitation to interview.

The blended interview will assess the essential technical skills, experience and behaviourslisted in the Job Description.

Please note that we will not be testing any of the desirable criteria throughout this process.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Candidates should be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Kai Green
• Email : Kai.Green@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

HEO Data & MI Analyst (CSG) Job Description 480187 Opens in new window (pdf, 159kB)Service Delivery Candidate Pack 2026 Opens in new window (pdf, 1764kB)