Data Operations Manager

Job summary

Picture this
Imagine leading the operational backbone of CQC’s Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation.

CQC’s cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities.

As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements .

The role
You’ll play an important part in delivering our mission. In this role, you’ll:

• Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs
• Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively
• Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered
• Oversee data quality monitoring and assurance, ensuring issues are identified and resolved
• Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice

Job description

What you’ll do

• Manage demand, incidents, changes, releases and CAB
• Provide operational reporting on performance, volumes and trends
• Oversee data quality monitoring and issue resolution
• Manage data engineering teams
• Ensure operational readiness and CI/CD

Person specification

Show us

We will be looking for:

• Experience managing data or technical operations
• Knowledge of incident, change and release processes
• Ability to provide clear operational reporting
• Experience working with data engineering teams
• Strong prioritisation and stakeholder skills

Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation

Benefits

The Benefits
We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, please click the ‘Apply at advertiser’s site’ button located at the bottom of this page.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Taryn Coop, Deputy Director of Enterprise Data & Reporting
• Email : taryn.coop@cqc.org.uk.

Recruitment team

• Email : recruitment@cqc.org.uk

Further information

https://www.cqc.org.uk/give-feedback-on-care?gad_source=1&gad_campaignid=23543791384&gclid=EAIaIQobChMI7Z7Uh7PtkwMVdqNQBh3_6DSBEAAYASAAEgJ8zvD_BwE

Attachments

20251202_Data Operations Manager_Job Description Opens in new window (docx, 169kB)