Debit Control Officer

12 months Fixed-Term contract
Ref: H328

An exciting opportunity has arisen for a Debit Control Officer in our busy Rent and Income team for a forward thinking, highly organised and dynamic individual. You will play a crucial role in ensuring financial stability for the council.

We are looking for an enthusiastic and committed Debit Control Officer to join our busy Rent and Income team. Your main duties will be to provide an excellent customer focussed service to recover arrears for garage rents, former tenants and recharge repairs. This will involve contacting clients by letter, phone, text and email. You will control rent debit by putting in place all necessary processes and administration to ensure payments are met in a structured manner and maintain all rent accounts and tenancy records on the housing management system. You will work supportively and proactively with colleagues, other sections and departments as necessary to ensure a high service delivery standard.

You will need excellent negotiation and investigative skills and be able to deal with people sympathetically, sensitively and firmly and be capable of forming effective working relationships. You will be well organised, IT literate and able to work well under pressure in order to solve problems.

A good knowledge of recording detailed client information is essential and previous experience in a customer focused environment, would be an advantage.

An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

The deadline for applications will be midnight on the closing date shown in the advert details.