Decision Maker (Ref: 14414)

Job summary

Please refer to Job Description

Job description

Ready to make an impact? Join us as a Decision Maker at CICA

Criminal Injuries Compensation Authority are an Executive Agency of the Ministry of Justice (MoJ). At CICA we help victims of violent crime take steps toward rebuilding their lives by processing and administering applications for compensation. While money can’t redress what victims have experienced, the support we provide is an important part of delivering justice.

We’re a dedicated team based in Glasgow city centre working together to provide the best possible service for our applicants. If you want a role where your decisions have real impact, this could be the opportunity for you.

The role

As a Decision Maker, you’ll assess claims under the Criminal Injuries Compensation Scheme 2012, ensuring fairness, accuracy, and compassion in every decision. You’ll prepare clear, empathetic correspondence and work closely with colleagues to deliver timely outcomes.

This is challenging but rewarding work. Your role will include reviewing sensitive material, including accounts of serious harm, so resilience and professionalism are key. We’ll support you with training and wellbeing resources, and you’ll be part of a supportive team.

Essential criteria

• Strong analytical and investigative skills with attention to detail.
• Excellent written and verbal communication.
• Ability to manage your own workload and prioritise effectively.
• Compassionate, empathetic approach balanced with professionalism.
• Confidence working with a diverse range of stakeholders.

Why join us?

• Hybrid working model (around 50% office-based at 10 Clyde Place, Glasgow).
• A role that makes a genuine difference to people’s lives.
• Supportive, collaborative environment with wellbeing at its heart.
• Civil Service Pension with an employer contribution of 28.97%

Apply now and help us deliver justice for victims of violent crime.

Selection Process

The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.

Stage 1

For the first stage of the vacancy filling process, you will be asked to provide a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.

Stage 2

If successful at Stage 1, you will be invited to interview where you will be assessed against the following behaviours:

• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together

During the panel interview, you will be asked Behaviour based questions and Strengths based questions.

Interviews are expected to take place late February/early March 2026.

We will be conducting all interviews in person, at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.

Apply and further information

Once this advert has closed, the job advert will no longer be available. You may wish to save a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for these or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern; however, we ask that candidates make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 10 weeks. This is to ensure the best training and consolidation experience for new colleagues.

For queries about the role, please email the CICA Corporate Support Services Team at corporate.support@cica.gov.uk

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together

Benefits

Alongside your salary of £29,303, Criminal Injuries Compensation Authority contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/14414?entityId=14414