Defence Infrastructure Organisation (DIO) Senior Facilities Manager

Job summary

DIO Accommodation is responsible for providing Service Family Accommodation (SFA) in the UK and Europe. This includes the management of around 60,000 SFA properties and families; major SFA upgrades and other improvements; providing a comprehensive SFA repair and maintenance service; managing SFA allocation; and overseeing the move in and move out of personnel from SFA properties. Management of private leased homes in the UK and Europe through partner organisations and supporting the modernised accommodation offer.

Job description

The post holder will be responsible for supporting delivery of accommodation within the DIO Accommodation European Support Group (ESG) team. ESG manages around 1600 properties across 16 countries in Europe and Turkey. Most properties are sourced from the private rental market. ESG delivers all accommodation services including allocating homes, distributing furniture, and managing service family accommodation moves. The postholder will report to the Assistant Head European Support Group but be expected to work autonomously ensuring outstanding delivery of infrastructure services, Across the 16 countries in the ESG.

A key requirement of the role will be close engagement with DIO Estates Land Management Service (LMS), DIO Overseas and Training, the Military Chain of Command, local host nation staff and Industry Partners to ensure the service provided meets the requirements of NATO personnel, whilst being in accordance with policy and achieving best value for money.

Key responsibilities will include:

• Ensuring a safe and compliant estate, meeting UK and Host Nation standards where practicable.
• Staff and resource management across ESG, including support to in‑country staff, management of Locally Employed Civilians (LEC’s) technical staff, and oversight of staffing issues in the absence of SEO colleagues.
• Contract and service management as Head of Establishment for ESG‑managed properties, including performance management, governance and assurance, financial forecasting, payment authorisation, complaints and case management, customer satisfaction, additional works, and liaison with DIO Commercial colleagues.
• Risk, compliance, and business planning, including maintaining site risk and issues registers, developing business cases, and ensuring ongoing estate safety and compliance.
• Asset management across ESG, including maintaining accurate asset data on IMS, managing acquisitions and disposals with Estates LMS, ensuring asset grading and CAAS assessments are completed in line with policy, and coordinating lease and Memorandum of Understanding obligations.
• Strategic and assurance activities, including option studies, independent handling of Stage 2 complaints and grading challenges, assurance of government assets and equipment, verification and progression of new FM requirements, and management of escalated issues.
• General duties appropriate to the grade, including supporting housing policy and process reviews.

There will be a requirement to travel regularly within all countries supported by ESG Headquarters in Belgium. Travel to other locations within the European Support Group will be necessary as required.

This position is advertised at 37 hours per week.

If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at candidate@support.oleeo.com

Person specification

We’re looking for someone who has experience delivering and managing accommodation or estate services across multiple sites, and who is comfortable working in a complex operational environment. You’ll bring strong stakeholder engagement and influencing skills, alongside a proven ability to manage contracts, performance and finances effectively. You’ll also have experience in asset and risk management, with a clear focus on safety, compliance and continuous improvement.

Essential:

• Experience of delivering and managing accommodation or estate services across multiple sites
• Strong stakeholder engagement and influencing skills
• Demonstrable capability in contract, performance, and financial management
• Effective asset and risk management experience

Qualifications:

• Full professional membership of IWFM, APM, PMI, or an equivalent recognised facilities or project management membership or willing to obtain relevant membership whilst in post.

Desirable:

• Experience in managing residential estates

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Discover My Benefits:

Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD. https://discovermybenefits.mod.gov.uk/civilian/

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This is an established MOD post within SHAPE which is a NATO base. Due to the provision of the NATO Status of Forces Agreement (SOFA) any Non-Married dependent/partner will not be eligible for either NATO medical/dental facilities or Service Furnished Accommodation (SFA).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Stage 1: At application stageyou will be assessed against the following Success Profile criteria:

Experience:

• CV - including Job History, Full Qualifications and Previous Skills and experience
• Personal Statement

As part of the application process, you will be asked to provide a Personal Statement of 500 words. This should evidence your understanding of the role and clearly outline how your skills and experience align with the responsibilities and person specification.

In the event of a high number of applications the sift will be conducted on the lead criterion, Personal Statement.

At interview you will be assessed against the following Success Profile criteria:

Behaviours:

• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Delivering at pace

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.

A minimum of 2 full working days’ notice will be provided for interviews. We will endeavor to stick to these dates, but these are subject to change around business needs. Once all interviews have taken place, we will make provisional offers to the successful candidates in and begin your pre-employment checks. Please be aware these checks can take several months to complete; however, we will remain in contact throughout the process.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : John Roberts
• Email : dioesgbusinesssupport@mod.gov.uk

Recruitment team

• Email : DBSCivPers-ResourcingTeam1@mod.gov.uk

Further information

Please see Further Information document attached.

Attachments

20241009 - Further Information - External (2) Opens in new window (docx, 34kB)Defence Civil Service Offer (2) Opens in new window (pdf, 1562kB)