Delivery Manager

Job summary

As a Delivery Manager in the UKHSA Communications and End User Services team, you will be bringing your passion and considerable experience of Agile development approaches to bear to ensure our products and services are delivered in a consistent and effective fashion.

This includes supporting delivery across underlying technical platforms and services, ensuring alignment between delivery outcomes and operational service performance.

We offer a fast-paced environment, varied and challenging work, and the opportunity to be a part of protecting the health of the nation.

You will be responsible for promoting and supporting Agile working practices as defined in, among other places, the Government Service Standard, Scrum Guide and Digital Products & Services Handbook.

You will be an ambassador for Agile approaches within the Chief Data Office division and the wider organisation.

Please note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.

Job description

Reporting to the Team Manager:

• Communications and End User Services, you will build and maintain teams ensuring they are motivated, collaborating and working well, and encourage and facilitate continuous improvement of the delivery team.
• You will focus on removing delivery and technical impediments to the rapid delivery of deployable products and services, and work with stakeholders to define and manage a sustainable backlog of work.
• The Delivery Manager will actively build and promote an Agile approach and environment, using Agile tools and methodology to ensure the successful delivery of multiple outcomes via multi-disciplinary delivery and technical teams.

Operational Focus

• Good attention to detail; prompt resolution of issues and errors
• Constantly looking for ways to improve current processes

Business Focus

• Work closely with others, including those outside of the immediate team
• Identify process improvement opportunities that enhance the end-customer experience

People Focus

• Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of business objectives

Skills Focus

• Ability to adapt and learn new tools and techniques, and willingness to embrace opportunities for change

Customer Focus

• Ability to develop good working relationships with internal and external stakeholders
• Take full ownership and accountability of issues to resolution

This role operates across enterprise workplace and platform services (e.g. collaboration tools, identity services, end user computing), supporting delivery within complex technical environments.

Your responsibilities will include:

• Being an advocate of the Technology strategy, Automation and our Target Operating Model.
• Oversee and coordinate the flow of work using Agile tooling (e.g. Kanban, JIRA), including facilitating task allocation, managing workloads, and balancing team capacity.
• Identify and manage dependencies across systems, platforms, and teams, ensuring delivery is coordinated across interconnected services.
• Actively monitor and engage with live service activity (e.g. incidents, requests, and changes), using service management tooling to ensure delivery priorities align with operational demand.
• Helping team members understand Agile practices, rules and values;
• Acting as the servant leader to the Agile team, assisting them in delivering high value products.
• Manage the delivery of products and services that add value through different phases of the life cycle, with some support.
• Ensure the product or service is developed in line with the appropriate service standards for a phase.
• Mentoring the team in self-organisation and cross-functionality;
• Remove delivery and technical impediments, acting as an escalation point for issues that cannot be resolved within the team.
• Establishing a feedback loop from the team to the senior management to ensure the team, and individuals within the team, are kept motivated and the offerings improved.
• Establishing and maintaining a dashboard so that velocity and progress can be reported and improved upon.
• Facilitating Agile ceremonies.
• Working with Subject Matter Experts (SMEs) to provide regular updates on progress, addressing any concerns or issues.

This list is not exhaustive.

Person specification

Essential criteria:

• Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.
• Planning skills; able to understand and act upon the prioritisation criteria to enable forward planning of Development Sprints, as well as re planning activities for urgent time sensitive changes.
• Interpersonal skills able to communicate the progress and blockers to senior stakeholders.
• Relationship management experience in maintaining relationships to get the best out of Agile teams.
• Experienced in problem ownership, able to lead a problem through to its resolution.
• Highly motivated and resilient.
• Experience working within or alongside technical/platform teams (e.g. DevOps, infrastructure, or end user services)
• Understanding of how digital services operate in live environments, including incident, change, and request processes.

Desirable criteria:

• Experience of Government Service Standard for digital products and services, including service assessments.
• Experience of delivering digital products across the lifecycle.
• Scrum Master experience working with Agile teams.
• Experience of using JIRA or similar applications.
• Experience of working across multiple Agile teams.
• Experience of delivering with technical teams, with awareness of platforms such as cloud services, identity, collaboration tools, or end user computing.

Benefits

Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We pride ourselves as being an employer of choice, promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA's ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application & Sift

Success Profiles - GOV.UK

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)
• 1000 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.

Longlisting:

In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

If used, the pile(s) that meets all essential criteria’ will proceed to shortlisting.

Shortlisting:

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

• Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview.

Feedback will not be provided at this stage.

Stage 2: Interview

Success profilesSuccess Profiles - GOV.UK

You will be invited to a single remote interview.

Behaviours and Technical skills will be tested at interview in the form of questions.

The Behaviours tested during the interview stage will be:

• Lead behaviour - Managing a Quality Service
• Making Effective Decisions
• Working Together

Interview dates are to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Please Note - For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.

Eligibility Criteria

External - Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Location

This role is being offered as hybrid working based at any of our Core HQs.

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility ifyou are able to demonstrate you are already in receipt of an existing, higher salary.

Pay increases are through the relevant annual pay award for the role and terms. Please be aware that the salary is based on the office location.

Senior Executive Officer (SEO)

• £41,983- £48,128 (National)
• £44,148- £50,121 (Outer London)
• £46,310- £52,113 (Inner London)

This role attracts a MPS (market pay supplement) of up to £5,000 to be reviewed annually.

Please note: The Digital and Data Directorate, where this role sits, is reviewing its Target Operating Model. While the process is still in the planning stage, some roles may be affected by future changes. We are committed to keeping candidates informed and will share updates as they become available.

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Careers website

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : John Inglis
• Email : john.inglis@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the UKHSA Complaints team via email at: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Visit the Civil Service Commission website for further information: https://civilservicecommission.independent.gov.uk