Delivery Manager (Ref: 22066)

Job summary

Please refer to the Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Delivery Managers in HMCTS National Services play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team at CTSC Newport. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.

You will be responsible for the smooth running of CTSC Newport, leading your team of EO managers and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.

You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• People management skills to successfully lead your team, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
• Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
• Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
• Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently and able to work collaboratively across the wider business.
• Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Your development

Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.

If you are ready to take on a challenging and rewarding role with real purpose, apply today.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule.

Occasional travel to other courts

For this post, occasional travel will be required for cover when needed.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Rheolwyr Cyflawni o fewn Gwasanaethau Cenedlaethol GLlTEF yn chwarae rôl hanfodol wrth helpu i gyflawni cyfiawnder. Maent yn gyfrifol am reoli gweithrediadau o ddydd i ddydd o fewn eu maes. Wedi’i lywio gan ymrwymiad i ddarparu gwasanaeth cwsmer rhagorol trwy eu tîm, maent yn cydnabod bod ymgysylltu gyda gweithwyr, morâl a chymhelliant yn allweddol i gyflawni perfformiad hynod effeithiol. Os ydych yn canolbwyntio ar y cwsmer ac yn bwriadu darparu gwasanaeth ardderchog, yna mae hon yn rôl arwain gyffrous.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu Llysoedd troseddol, sifil a theulu a Thribiwnlysoedd yng Nghymru a Lloegr yn ogystal â'r tribiwnlysoedd unedig gwarchodedig ar draws y Deyrnas Unedig. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cael mynediad at gyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Mae Gwasanaethau Cenedlaethol yn darparu cymorth canolog drwy Ganolfannau Gwasanaeth Llysoedd a Thribiwnlysoedd, Canolfannau Busnes a Swyddfeydd Gorfodi. Rydym yn delio gyda gweinyddu achos, ymholiadau gan gwsmeriaid dros y ffôn, e-bost, a sgwrsio dros y we a galluogi hunan-wasanaeth yn ein gwasanaethau digidol.

Ynglŷn â'ch rôl

Mae rôl y rheolwr yn ganolog i weithrediadau GLlTEF, ac mae wedi'i siapio gan Safonau Rheoli Llinell y Gwasanaeth Sifil. Mae'n rhoi llawer o foddhad, yn heriol ac yn hanfodol i'n llwyddiant. Rydym yn chwilio am reolwyr sy'n gallu arwain eu timau i gyflawni perfformiad eithriadol, rheoli presenoldeb yn effeithiol a chefnogi gwobrwyo a chydnabod.

Byddwch yn rhan o'r tim rheoli CTSC Newport. Gan arwain eich tîm, byddwch yn darparu gwasanaeth rhagorol i'n holl ddefnyddwyr, gan gyflawni yn eich maes gwaith yn erbyn blaenoriaethau lleol, rhanbarthol a chenedlaethol.

Byddwch yn gyfrifol am redeg CTSC Newport, arwain eich tîm o reolwyr EO a chefnogi eich Rheolwr Gweithrediadau i fodloni anghenion gweithredol, cyflawni amcanionperfformiad a darparu gwasanaeth cyson sy'n canolbwyntio ar y cwsmer.

Rydych yn gyfarwydd gydag amgylchedd gwaith a gymhellir gan broses a chydymffurfiaeth. Rydych yn rhoi arweiniad a chyfarwyddyd i'ch tîm, i gefnogi darparu'r cynllun busnes cyffredinol. Byddwch yn sicrhau bod deilliannau perfformiad yn cael eu bodloni a bod gan y tîm yr adnoddau ac wedi’u hyfforddi’n effeithiol i weithio o fewn y gyllidebwedi ei dyrannu i chi, gan adnabod problemau a rhoi datrysiadau ar waith. Gallwch ddatblygu perthnasoedd effeithiol gyda holl rhanddeiliaid allweddol.

Cyfeiriwch at yr atodiad proffil rôl i ddeall mwy am y swydd arweinyddiaeth allweddol hon.

Gwybodaeth, sgiliau a phrofiad hanfodol

• Sgiliau rheoli pobl i arwain eich tim(au) yn llwyddiannus , gydag agwedd hyfforddi i gefnogi a grymuso eich pobl. Caniatáu i bobl ddatblygu'r sgiliau, hyder a phrofiad i ddelio'n annibynnol gyda materion busnes a chysylltiedig â phobl.
• Sgiliau rheoli; gallu cynllunio, gosod mesurau perfformiad realistig, dirprwyo ac adolygu cynnydd i wella perfformiad a rheoli risgiau.
• Gallu datblygu a chynnal perthnasoedd effeithiol gyda rhanddeiliaid mewnol ac allanol allweddol ar bob lefel. Dylanwadu a thrafod i ddatrys blaenoriaethau a materion sy'n cystadlu â'i gilydd.
• Sgiliau cyfathrebu effeithiol gan gynnwys cyflwyno ac arwain ar negeseuon allweddol, gan sicrhau eu bod yn cael eu deall a'u gweithredu'n gyson ac yn gallu cydweithio ar draws y busnes ehangach.
• Gallu dadansoddi data, nodi tueddiadau a gofynion llif gwaith i wneud penderfyniadau hysbys sy'n cyfrannu at flaenoriaethau lleol a chenedlaethol a gwella darpariaeth gwasanaeth.

Prif faen prawf y cam gwneud cais: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.

Eich datblygiad

Mae ein cynnig Datblygiad Arweinyddiaeth GLlTEF wedi'i ddylunio i gryfhau eich sgiliau arweinyddiaeth, gydag adnoddau ymarferol a dysgu sy'n ffitio o amgylch eich swydd. O sesiynau dysgu byrion i weithdai rhyngweithiol, i fewnwelediadau manylach trwy ein fframwaith Atebolrwydd a Gwneud Penderfyniadau, byddwn yn rhoi'r sgiliau i chi arwain gydag effaith, ysbrydoli a sbarduno perfformiad ledled y sefydliad.

Os ydych chi’n barod i ymgymryd â rôl heriol a gwerth chweil, gyda phwrpas go iawn, gwnewch gais heddiw.

Rhagor o fanylion:

Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu patrymau gwaith rhan-amser, hyblyg ac i rannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac yn cael ei gytuno cyn y penodiad. Bydd pob cais ar gyfer patrymau gwaith rhan-amser, hyblyg a rhannu swydd yn cael eu hystyried yn unol â Pholisi Gweithio Hyblyg y Weinyddiaeth Gyfiawnder.Byddai ceisiadau am waith rhan-amser yn cael eu hystyried, fodd bynnag, oherwydd natur y swydd, yr isafswm oriau fydd 30 awr yr wythnos dros 4 diwrnod.

Efallai y bydd gweithio hybrid heb gytundeb ar gael. Bydd trefniadau gweithio hybrid yn cael eu pennu gan y busnes a dim ond pan fydd wedi'i sefydlu y gellir darparu'r gwasanaeth o gartref yn effeithiol y bydd ar gael. Ni allwn hwyluso ceisiadau am amserlen benodol ar gyfer gweithio o gartref / gweithio yn y swyddfa.

Teithio achlysurol i lysoedd eraill

Ar gyfer y swydd hon, bydd angen teithio’n achlysurol i helpu pan fydd angen.

Fisa Gweithiwr Medrus

O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus. Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi eisiau gwneud cais am Fisa Gweithiwr Medrus am y tro cyntaf.

Ni all yr Adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal fisa Gweithiwr Medrus yn barhaus cyn 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau trosiannol), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a’r meini prawf cymhwyster yma.

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience application question - you will be asked to submit a 250 word answer to an Experience question at application.
• Experience interview question: This question will broadly focus on your experience, expertise, and transferable skills.

Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/22066?entityId=22066