Delivery Manager – Swansea Civil Justice Centre (Ref: 16779)

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Swansea Civil Justice Centre.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

You’re responsible for the smooth running of Swansea Civil Justice Centre leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer-focused service.

You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

About you

Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

If you are ready to take on a challenging and rewarding role with real purpose apply today.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

This is a business-critical role requiring full time hours only

Occasional travel between Mid and West Wales sites will be required.

Interviews

Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.

Please refer to the role profile attachment for more information.

Version in Welsh

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Rheolwyr Cyflawni yn chwarae rhan hanfodol wrth helpu i sicrhau cyfiawnder. Os ydych chi’n canolbwyntio ar y cwsmer, yn benderfynol o ddarparu gwasanaeth rhagorol, yn frwdfrydig am arwain ac ysgogi tîm, yna mae'r rôl hon yn rhoi cyfle i chi chwarae rhan ganolog yng Nghanolfan Cyfiawnder Sifil Abertawe.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r Llysoedd a Thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cael mynediad at gyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Ynglŷn â'ch rôl

Rydych chi’n gyfrifol am gynnal Canolfan Cyfiawnder Sifil Abertawe arwain eich tîm a chefnogi'ch Rheolwr Clwstwr a Rheolwr Gweithrediadau Clwstwr i ddiwallu anghenion gweithredol, cyflawni amcanion perfformiad clwstwr a darparu gwasanaeth cyson sy'n canolbwyntio ar y cwsmer.

Gallwch gynnal perthynas waith gadarnhaol ac effeithiol gyda’r farnwriaeth, asiantaethau sy'n cefnogi, grwpiau gwirfoddol a defnyddwyr, ac ymdrechu i wella’n barhaus i wella effeithlonrwydd gweithredol, gan weithio gydag asiantaethau i wella lefelau gwasanaethau. Rydych chi’n gyfarwydd ag amgylcheddau gwaith sy’n cael eu llywio gan brosesau a chydymffurfiaeth ac yn gallu rheoli cwynion yn adeiladol a chwblhau camau unioni o fewn amserlenni penodol. Rydych yn deall pwysigrwydd Iechyd a Diogelwch, cydymffurfiaeth TG/Gweithfan a nodi ac uwchgyfeirio unrhyw faterion yn ymwneud â chyfleusterau'r Llys i dimau Ystadau GLlTEF.

Amdanoch chi

Ydych chi'n ddatryswr problemau ymarferol gyda'r gallu i ymgysylltu â phobl ar bob lefel ac i ddarparu gwasanaeth rhagorol trwy arwain tîm yn effeithiol? Ydych chi'n gallu myfyrio ar fater a chymryd agwedd gydweithredol a diplomyddol tuag at eich gwaith? Os gallwch wneud hynny, mae'r rôl amrywiol a heriol hon ar eich cyfer chi. Yn gyfathrebwr hyderus, byddwch yn defnyddio'ch sgiliau a'ch galluoedd i weithio'n effeithiol ac ymgysylltu â holl ddefnyddwyr y llys, arwain y tîm a gosod blaenoriaethau ac amcanion lleol sy'n cyd-fynd â strategaethau a chynlluniau cenedlaethol/rhanbarthol.

Wedi’i lywio gan eich brwdfrydedd i ddarparu gwasanaeth cwsmer rhagorol trwy'ch tîm, rydych chi'n gwybod bod ymgysylltiad gweithwyr, morâl a chymhelliant yn allweddol i gyflawni perfformiad hynod effeithiol. Rydych yn gallu rhoi cyfarwyddyd a chefnogaeth agos i reolwyr i ddatblygu cynlluniau eu tîm i ffurfio rhan o'r cynllun busnes cyffredinol ar gyfer y clwstwr, gan sicrhau bod targedau'n cael eu cyrraedd, ac mae'r tîm yn cael yr adnoddau sydd eu hangen a chael eu hyfforddi'n effeithiol i fodloni'r gyllideb a ddyrannwyd, gan nodia gweithredu atebion i broblemau lleol

Os ydych chi’n barod i ymgymryd â rôl heriol a gwerth chweil, gyda phwrpas go iawn, gwnewch gais heddiw

Rhagor o fanylion:

Yn y swyddi gweithredol hyn byddwch yn delio’n uniongyrchol â chwsmeriaid, ac felly bydd yn ofynnol i ymgeiswyr llwyddiannus fod wedi’u lleoli yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan-amser, yn hyblyg ac i rannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael ei ystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder

Mae hon yn swydd busnes-allweddol gyda'r angen i weithio oriau llawn amser yn unig.

Bydd angen teithio'n achlysurol rhwng safleoedd Canolbarth a Gorllewin Cymru.

Cyfweliadau

Bydd ceisiadau am gyfweliadau rhithiol neu ar ddyddiad amgen ond yn cael eu hystyried mewn amgylchiadau eithriadol neu fel rhan o addasiad rhesymol.

Cyfeiriwch at y proffil rôl sydd ynghlwm am wybodaeth bellach.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing

Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/16779?entityId=16779