Delivery Operations Lead - Business Growth (Maternity Cover)

Job summary

Job Purpose:

The ‘Delivery Operations Lead - Business Growth (Maternity Cover)’ post will form part of the senior team within the Innovate UK Business Growth Team, reporting to the Head of Operations & Impact; overseeing the operational delivery and fit with the wider Innovate UK group and responsible for mobilising our data as a strategic asset. The postholder will work closely with the other Delivery Operations Lead, other parts of the Business Growth team, and a range of internal Innovate UK & UKRI stakeholders (e.g. domain teams, operations, IUK IT, governance, compliance, legal) to ensure relevant interfaces and interdependencies are managed effectively.

In addition, the role will oversee the development of the Innovate UK Business Growth CRM and its integration with other data/survey tools (e.g. Survey MonkeyÔ, GROWTHmapperÔ, Beauhurst); data collection, management and quality assurance, including the provision of guidance and training; the development of reporting processes, dashboards and outputs that demonstrate our impact; the handling and consistent response to data requests; management of our current external evaluation; the smooth operation and improvement of Innovate UK beneficiary triage process through which Innovate UK award holders are offered business growth support; and handling of complaints, and working with Innovate UK Business Growth consortium partners, domains teams and the Innovate UK and UKRI complaints teams.

The role will also work closely with the Business Growth Team’s Innovation Leads and Service Design Leads to ensure delivery of the Business Growth service is accurately captured by the data collected and the impact of the Innovate UK Business Growth portfolio is captured, communicated and reported to key stakeholders, both internally and externally. The ‘Delivery Operations Lead - Business Growth (Maternity Cover)’ will also support the Deputy Director - Business Growth in harnessing our data as a strategic asset.

The role holder is currently responsible for managing three direct reports. A key part of the role is therefore the effective line management of the team which consists of two Impact and Performance Managers and a Senior Data Analyst.

Job description

Key Responsibilities and Accountabilities:

• Day-to-day portfolio management of the Business Growth service, working closely with the wider Business Growth team for adviser CRM/data capability development, data management and impact measurement and reporting.
• Management and development of our CRM, its data and the generation of accurate, relevant, and timely reporting to enable progress to be tracked centrally, including the provision of concise commentary targeted to meet EMT and external stakeholder needs.
• Oversee the embedding of monitoring, evaluation, and impact/benefits realisation for Innovate UK’s Business Growth Support.
• Hold the Business Growth team’s relationship with IUK IT, including engaging with and representing Business Growth requirements on the Janus and Single Customer View projects.
• Support the development of Velocity as required, including providing an account and data management perspective.
• Line management responsibility for our Impact and Performance Managers and Senior Data Analyst, supporting their development and developing a high-performing team and with other members of the senior team sharing best practice and mentoring other members of the wider Business Growth team.
• Stakeholder management across a complex and diverse partner and stakeholder network, including regular, appropriate and timely communications, including effective management of relationships with internal and external suppliers, including co-chairing our consortium Data Excellence Community of Practice.
• Delivery of process improvements and resource efficiencies as needed.
• Support the other Delivery Operations Lead to develop and implement programme governance and effective co-ordination of all the partners within the wider offer and interfacing with the Consortium, Operations and Advisory Board as directed.
• Ad-hoc delivery of senior-level project work as directed by the Head of Operations and Impact and/or Business Growth Deputy Director.
• Represent the Head of Operations and Impact and Business Growth Deputy Director as required at events and meetings, acting as a delegate during periods of absence as required.

Person specification

Person Specification:

• This effective and proactive individual will be an exceptional and experienced programme manager, used to working without close direction, provide effective line management and able to manage multiple streams of work, with multiple teams.
• The post-holder will be capable of identifying the right approach to the challenge in hand and translating that approach into effective delivery.
• Able to develop and maintain effective working relationships with senior people across the breath of UKRI, the innovation ecosystem and relevant government departments as well as with non-governmental stakeholders.

Experience & Qualifications:

Essential –

• Educated to undergraduate degree level or equivalent professional experience, line management experience, and with experience in a management function/role within a business support, innovation, economic development or similar environment. (S)
• Experience of working in and developing complex networks with multiple stakeholders, building productive relationships and influencing senior stakeholders across multiple organisations where priorities and objectives may conflict, using strong communication (written and verbal), negotiation and presentation skills. (S&I)
• Considerable experience of managing programmes and delivering a broad range of benefits, across the Public and Private sectors and the ability to translate strategic objectives into operational delivery plans with high attention to detail. (S&I)
• Experience of developing and motivating a high-performing team across multiple locations to maintain a collaborative culture and efficiently deliver results through others. (S&I)
• Experience of developing and implementing new processes, business critical changes and organisational change in live operational environments, demonstrating resilience, adaptability, analytical thinking and a commitment to continuous improvement. (S&I)
• Strong analytical, problem-solving and decision-making capability, including the ability to interpret complex information, identify key points and issues and develop creative, practical solutions. (I)
• Demonstrable digital and data literacy, including the use of management information, data governance principles and maintaining data integrity within operational systems. (S&I)
• Self-awareness, self-motivation and good personal resilience as well as a high level of professionalism, discretion, and tact. A robust and flexible approach with the ability to thrive in an agile/changing environment taking the initiative where required, but equally able to take instruction and deliver results against a brief and to tight deadlines and a demonstrable ability to manage and prioritise workload across multiple work streams. (I)Understanding UK government structure, its constituent agencies and brands, as well as the Devolved Nations and key UKRI partner organisations and how these interact to support business growth and innovation. (S&I)

Benefits

Alongside your salary of £58,589, Innovate UK contributes £16,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

1st interview, may include a presentation.

Interviews will either take place remotely via Teams or in person face to face.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment@ukri.org
• Email : Recruitment@ukri.org

Recruitment team

• Email : Recruitment@ukri.org