Delivery Team Leader (UKSV)

Job summary

As a Team Leader, you will be expected to ensure the delivery team(s) performance and engagement under your leadership is optimised to meet operational demand, and that business key performance indicators are met.

Job description

You will be reporting to your HEO Team Leader and your daily duties will include but not be limited to:

● Direct line management responsibility for a large team of Administrative Officers (AO).
● Proactively control the daily operational management of your team utilising the case management system and MI data such internal reports and quality assurance data.
● Oversee the management and analysis of performance for your team; supporting your staff to ensure they can meet performance expectations.
● Positively champion transformation, innovation and ongoing continuous improvement across your area to support the organisation's strategic objectives.
● Build positive working relationships across the business, and support the Delivery Manager/Assistant Head where needed with external engagement.
● Be prepared to support other areas of operational delivery as required.

Person specification

As a Delivery Team Leader within UK Security Vetting, we are looking for people who have the following expertise and attributes:

Essential criteria

● Strong leadership and coaching skills
● Ability to identify and support the development needs of themselves and others
● Experience within a fast-paced operational environment
● Strong ability to create high performing teams, able to set clear goals, communicate clearly and respectfully and understand how their work fits into the organisational mission
● Excellent people engagement skills and a focus on building collaborative working relationships
● Ability to work flexibly to meet changing priorities, managing a diverse workload and optimising resources to meet current and future demand
● Resilient in the face of challenges and able to remain motivated

Desirable criteria

● Previous experience of managing a team
● Vetting experience

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership
• Making Effective Decisions

Benefits

Alongside your salary of £29,727, Cabinet Office contributes £8,611 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

At the sift stage you will be assessed on the Behaviours and Experience elements of the Success Profiles.

You will be asked to provide a 250-word statement on the Behaviours Leadership and Making Effective Decisions.

To assess experience you will be asked to provide a 500-word personal statement as part of the application process.

Please detail your experience relevant to the role and carefully consider the essential criteria listed in the person specification.

A personal statement should provide a summary of your skills and achievements to show that you have the relevant experience, skills and attributes required for the role.

Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Leadership.

Those that pass the initial sift may then progress to a full sift or invited straight to interview.

Selection process

At interview, you will be assessed on the Behaviours and Experience elements of the Success Profiles.

The Behaviours being assessed are Leadership, Making Effective Decisions and Managing a Quality Service.

Due to a business requirement, one of the two available posts must be based in Glasgow; therefore, location may be a factor in offer prioritisation.

Expected timeline (subject to change)

Expected sift date – W/C 16th March 2026

Expected interview date/s – W/C 6th April 2026

Interview location -Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Further Information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : UKSV Resourcing Team
• Email : uksv-resourcingteam@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.

Attachments

Cabinet Office Terms and Conditions - External (1) Opens in new window (pdf, 82kB)Cabinet Office Employee Offer (1) Opens in new window (pdf, 344kB)RWP_762 EO Team Leader advert Job Pack Opens in new window (pdf, 6739kB)