Delivery Technical Engineer

Job summary

The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of Ministers.

This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully.

The role of Delivery Technical Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers.. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams.

This role is a unique role and as a Delivery Technical Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects.

We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week).

Job description

As a Delivery Technical Engineer you will be:

• Supporting the delivery of large-scale infrastructure projects, managing smaller IT deployments projects, and seamlessly transitioning new solutions into Live Service.
• Serve as the technical point of contact for project rollouts, ensuring deliverables align with business requirements and operational standards.
• Image, configure, deploy, and maintain Windows, macOS, Android, and iOS devices.
• Manage user access, create login accounts, and schedule deployments.
• Deliver remote and hands-on user training and technical onboarding support.
• Manage rapid-delivery business unit moves and office relocations for high-profile stakeholders with discretion and confidentiality.
• Conduct office site surveys, decommission IT hardware from vacated facilities, and set up new locations from the ground up.
• Install and test active infrastructure components (switches, routers, structured cabling), Audio/Visual and Video Conferencing (AV/VC) equipment, desktop setups, and printing solutions.
• Proactively diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues across user endpoints and infrastructure.
• Take full ownership of technical problems through to root-cause resolution.
• Follow established escalation pathways to route unresolved issues to Delivery Operations Managers and specialist technical teams.
• Produce and maintain technical documentation.
• Champion internal knowledge sharing to strengthen team capabilities and maintain operational readiness.

Person specification

A combination of service provision and change management knowledge, as a Technical Engineer you must have:

• Hands-on experience imaging and managing Windows OS, macOS, Android, and iOS devices (experience with MDM tools like Microsoft Intune, Workspace ONE or Jamf is a plus).
• Able to demonstrate skills and experience installing active Infrastructure components (e.g. switches, routers) and the network connectivity skills required to present the IT services to an end users desktop.
• Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation. Proven ability to work on own initiative as well as part of a team.
• Demonstrate exceptional customer service, relationship management, and communication skills—delivering end-user training, team updates, and clear technical documentation while supporting senior stakeholders and managing sensitive data with complete confidentiality.
• Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution.
• Experience installing, configuring, and supporting Audio/Visual, Video Conferencing (AV/VC), and network printing systems.
• Demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service.
• Proven ability to multitask and prioritise a busy workload allowing effective delivery of change.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £49,458, Cabinet Office contributes £14,327 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Our Application and Selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

Application process

For your application, you will be required to provide the following:

• A CV
• Statement of Suitability
• Examples of Behaviours

Please use your statement of suitability to (in no more than 500 words) to explain how you consider your experience; professional skills and qualities provide evidence of your suitability for the role with reference to the criteria in the person specification section of the job advert.

Selection process

At sift and interview, you will be assessed against the following Success Profile elements:

Experience

• CV
• Statement of Suitability (500 words)

Behaviours:

• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace

and Strengths. Details on strength questions are not released before interview.

Expected timeline (subject to change)

Expected sift date – 29/10/2026-11/11/2026

Expected interview date/s – 23/11/2026

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetoffice.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

A reserve list may be held for a period of 12 months from which further appointments can be made.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CO Digital Recruitment Team
• Email : codigitalrecruitment@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet Office Employee Offer Opens in new window (pdf, 302kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)