Deputy Director, Digital Communication Services

Job summary

This is a Nationally based role

Job description

The Role

• The Digital Communication Services role is a critical element of the Technology Services directorate.
• The role leads the strategic design, delivery, resilience and transformation of the Ministry of Justice’s (MoJ) national voice, video, audio-visual and real-time collaboration services, supporting around 100,000 users across courts, prisons, probation, corporate offices and partner organisations.
• The portfolio includes enterprise voice and telephony, secure video, meeting room technology, digital signage and the Virtual Courts Platform, all of which are essential to frontline justice delivery, access to justice and effective cross-agency working.
• As a Deputy Director (SCS1) reporting to the Director of Technology within Justice Digital, Data & Science, the postholder is accountable for the end-to-end performance, resilience and modernisation of Digital Communication Services across MoJ. The role leads approximately 62 staff across multiple locations and manages a budget of around £30m, ensuring services are secure, value for money and aligned to wider departmental priorities and user needs.

Key Responsibilities

• The Deputy Director for Digital Communication Services will lead the strategic design, delivery, resilience and transformation of Communication & Collaboration Services across MoJ, including enterprise voice and telephony, secure video, audio-visual and meeting room technology, digital signage and the Virtual Courts Platform. These services are critical to frontline justice delivery and cross-agency working.
• Strategic leadership, vision setting and roadmap ownership for Digital Communication Services
• Operational performance, incident leadership and service assurance across business-critical services
• Transformation delivery, including modernisation, cloud hosting and lifecycle replacement of legacy services
• Commercial, financial and supplier management to ensure value for money and effective delivery
• People leadership, capability development and organisational culture across multidisciplinary teams
• Senior stakeholder engagement and cross-MoJ coordination to enable coherent, end-to-end service delivery.

Essential Experience

• Proven senior leadership of large-scale technology services with significant operational and reputational impact.
• Track record of leading the transformation and modernisation of communication services while maintaining service stability and performance.
• Strong experience of managing major suppliers, significant budgets and delivering value for money through effective commercial and financial management.
• Demonstrable ability to influence senior stakeholders, lead multidisciplinary teams and build alignment across organisational boundaries.
• Experience developing and implementing technology strategies and roadmaps that balance service resilience, user needs, modernisation and value for money

Desirable Experience

• Experience leading enterprise communication services, including telephony, video, workplace technology or real-time collaboration platforms.
• Experience operating in a highly regulated, operationally critical environment such as government, justice, healthcare, defence or emergency services.

This is a fantastic opportunity to make a real impact across the Ministry of Justice, strengthening the communication services that enable our people, support operational delivery and help improve how citizens and colleagues experience justice services.

Person specification

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.Diversity & InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.For full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing

Benefits

Alongside your salary of £86,000, Ministry of Justice contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.For full details of the Selection Process and Recruitment Timeline, please view the Candidate Information pack.

Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SCS Recruitment Team
• Email : scsrecruitment@justice.gov.uk

Recruitment team

• Email : scsrecruitment@justice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/21408?entityId=21408

Attachments

Candidate Pack - Digital Communication Services Opens in new window (docx, 5135kB)