Deputy Head of Service - Corporate Services - East of England (Ref: 15656)

Job summary

Please refer to Job Description

Job description

Location: Argyle House, Stevenage (3 days per week on site), with travel across the regional estate and occasional travel outside the region.

Role Summary:

The Efficiency Lead supports the Efficiency and Innovation Senior Manager in delivering resource management, identifying and coordinating efficiency priorities, and leading business development activity. The role ensures the NPS uses public money wisely, contributes to contracting discussions, and identifies cost‑saving opportunities. In Wales, this role also includes prison/probation integration.

Responsibilities, Activities & Duties

Contribute to Efficiency in Service Delivery

• Collate service standard information for NPS national services to ensure delivery aligns with service delivery indicators and specifications.
• Ensure the effective use of public money through analysis of service standard information.
• Create and maintain an activity‑based costing model for the NPS.
• Identify areas for efficiencies from cost model outputs and escalate to the Efficiency and Innovation Senior Manager.
• Develop Management Information reports, systems and processes for collecting customer feedback on efficiency versus effectiveness.
• Develop action plans and new processes for projects, working with suppliers and stakeholders to address inadequate performance and organisational waste.
• Ensure efficient delivery of services in line with delivery indicators and specifications.
• Identify efficiency opportunities and recommend actions to the team.
• Define systems and processes to enable collection of organisational performance information.
• Develop management information reports that support performance analysis.

Develop Team and Partnership Working

• Develop productive working relationships with colleagues, suppliers and stakeholders.
• Contribute to proposals for external tendering requirements.
• Contribute to external contracts and agreements.
• Build personal and team understanding of organisational markets and customers through stakeholder liaison.
• Conduct environmental scanning and work collaboratively with external agencies.

Plan and Organise

• Support development of programme formation and implementation.
• Plan, implement and manage the sharing of knowledge and good practice to support innovation and improve service delivery across the organisation.

Determine the Effective Use of Resources

• Create budgets and unit costs for programmes of work.
• Identify areas for efficiency improvement.
• Advise on financial and resourcing issues to inform planning and objectives.
• Manage the budget for the Efficiency area.

Use Communication Effectively

• Provide information, feedback and advice.
• Influence and persuade stakeholders effectively.
• Use appropriate communication skills, styles and approaches.

Enhance Own Performance

• Manage own resources and professional development.

Use Information to Take Critical Decisions

• Liaise with staff to receive, collate and analyse information, using systems and compiling reports when necessary.
• Develop and use data to identify trends and take action to enhance performance.
• Plan, implement and manage systems for exchanging sensitive information, data and intelligence.

Manage People

• May hold line management responsibility for other team members.
• Supervise the work of the Efficiency team member.
• Provide training, advice and professional development across the Division in efficiency‑related areas.

Manage Diversity and Quality

• Contribute to a culture and systems that promote equality and value diversity.
• Adhere to diversity policies and collaborate with the Equalities and Diversity Unit as required.

Manage Quality

• Contribute to continuous quality improvement initiatives.
• Monitor external markets, trends and developments to ensure internal best practice.
• Manage compliance with quality systems.

Manage Projects

• Ensure an effective approach to project and process evaluation.
• Maintain strong communication with project stakeholders.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Working Together
• Delivering at Pace
• Communicating and Influencing
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• NVQ Level 5 or equivalent in a relevant subject (or appropriate practical experience)

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15656?entityId=15656