Desktop Support Engineer

West Northamptonshire Council’s Digital, Technology and Innovation (DTI) service is on a mission to revolutionise how local authority IT is delivered — and we want you to be part of it.

As a newly formed authority since April 2021, we’re proud of our bold, ambitious plans. We aim to be the most innovative digital council in the country, and we’re building a high-performing team to make that vision a reality.

We’re looking for a Desktop Support Engineer who is passionate about technology, driven to provide excellent customer service, and ready to help shape the future of IT across our organisation.

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

As a Desktop Support Engineer, you’ll be a key part of our frontline IT support team, ensuring that staff across the council have the tools and assistance they need to work efficiently and effectively. Your work will directly support vital public services and make a real difference in people’s lives.

Providing 2nd line support to users across a wide range of devices and applications

Troubleshooting and resolving hardware, software, and connectivity issues

Supporting staff in person, remotely, and via our service desk platform

Travelling between council sites and supporting staff across our partner organisations and locations

Preparing and deploying new laptops and equipment

Working with the wider DTI team to deliver a consistent, high-quality IT service

Supporting our ongoing digital transformation projects and rollout of new technologies

We’re looking for someone who thrives in a fast-paced environment and is ready to get stuck in.

• You’re great with people — friendly, patient, and able to explain IT clearly
• You’re hands-on with desktop/laptop builds, troubleshooting, and support
• You have experience working in an IT support environment (preferably public sector or large organisation but not essential)
• You’re keen to learn, grow and be part of something exciting
• Relevant IT qualifications (or equivalent experience) would be an advantage

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.