Digital Adoption Analyst

About the Role

Are you passionate about helping people get the best from digital tools and changing the way we work for the better? Derbyshire County Council is seeking a proactive and customer‑focused Digital Adoption Analyst to champion everyday digital adoption across our services.

Working within Digital Services, you’ll collaborate with business partners, IT specialists, and end users to make sure our Microsoft 365 and other core solutions are understood, well‑used, and delivering measurable value.

Key Responsibilities

• Design and deliver practical training, workshops and support materials that build digital confidence and capability across the organisation.
• Analyse adoption data and user feedback to identify barriers, opportunities and quick wins, and turn insights into clear, actionable recommendations.
• Develop and maintain content for the SharePoint Learning Portal, curating Microsoft resources and creating engaging, role‑relevant guidance.
• Provide expert advice to services on the transformational opportunities of IT systems and tools, ensuring solutions meet user needs and represent best value.
• Support change management activities so that new tools and features are adopted smoothly and consistently.
• Prepare concise reports and updates on progress, challenges and outcomes for stakeholders.
• Work collaboratively with multi‑disciplinary teams to align adoption activity with project delivery and service goals.
• Stay current with emerging digital trends and good practice across local government and the wider public sector.

About You
We’re looking for someone who is:

• Experienced in digital adoption, IT user support or digital transformation, with a track record of helping colleagues at all levels to embrace new tools and ways of working.
• Creative, able to design engaging learning materials, develop innovative solutions, and inspire others to think differently about digital tools and ways of working.
• A confident communicator, skilled at explaining technical concepts in plain English and influencing stakeholders across services.
• User‑centred, with a strong customer‑service ethos and a genuine interest in how digital can improve public services.
• Organised and collaborative, comfortable working across teams to deliver consistent, high‑quality outcomes.
• Data‑savvy, able to turn usage metrics and qualitative feedback into meaningful insights and practical improvements.

Support & Benefits:

• Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years’ service): Ensuring a healthy work-life balance.
• Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
• Local Government Pension Scheme: Providing financial security.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options.
• Our Derbyshire Rewards: a package of benefits and discounts.
• & much more

Provisional Interview Date: 16 February 2026

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.