Digital Adoption and Change Manager
About the job
Salary: £42,839 to £46,142
Hours per week: 37
Contract type: Permanent
We’re looking for an Adoption & Change Manager to play a pivotal role in shaping how our organisation embraces Microsoft 365 and new ways of working. In this role, you’ll ensure technology investments translate into measurable business impact—by preparing people for change, managing the real-world impacts of new digital services, and driving confident, sustained adoption across the organisation.
This is your chance to play a pivotal role in preparing colleagues for digital change, supporting them every step of the way, and ensuring our investments translate into measurable business impact. You’ll collaborate closely with leaders and staff to embed effective new practices, coordinate early life support, deliver training, and promote user enablement throughout the organisation.
Your mission:
• Shape how Luton Council embraces digital transformation and new technologies.
• Coordinate people-focused change management initiatives for Microsoft 365 and beyond.
• Lead training, early life support, and user enablement programmes.
• Embed modern, effective ways of working into daily operations.
• Drive confident, sustained adoption of digital services.
Please note this role does not attract sponsorship.
About you
We’re seeking a proactive influencer with a genuine passion for organisational improvement and digital innovation.
· Proven experience in leading digital adoption, change management, or transformation programmes.
· Excellent communication skills to inspire and support colleagues.
· A collaborative approach, thriving in cross-functional teams.
· Strong organisational skills, able to manage competing priorities and deadlines.
· Knowledge of Microsoft 365 and digital workplace best practices is highly advantageous.
You’ll have a proven track record in:
· Leading Business Change and Adoption for Digital or Technology enabled change
· Delivering User Adoption and Embedment into Business‑as‑Usual
· Stakeholder Engagement at Multiple Levels (Including Senior Leadership)
· Training, Enablement, and User Support Coordination
· Managing Change Impacts and Readiness Risks
· Measuring Adoption and Demonstrating Value
You’ll bring:
· Knowledge M365 and its adoption across complex organisations
· Ability to lead change and adoption design
· Familiarity with structured change frameworks (e.g. ADKAR, Prosci)
· A degree or equivalent qualification in a relevant subject, plus a practitioner-level professional qualification.
· Demonstrable knowledge of equality issues and legislation.
Experience in the public sector or local government, supporting change and digital adoption, and evidence of continuous professional development are highly desirable.
If you’re ready to lead, influence, and make a real impact on Luton’s digital future, we want to hear from you
About us
Why Luton Council?
At Luton Council, we are committed to delivering excellent services that meet the needs of our diverse community. We believe our people are our greatest asset and we are dedicated to fostering a supportive and inclusive workplace.
In return, we offer:
· A competitive salary and benefits package
· Opportunities for professional development and career progression
· Flexible working arrangements
· A chance to make a real difference in the community
Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
Apply Now
If you’re ready to take the next step in your career and want to be part of a forward-thinking local authority, we’d love to hear from you. You can reach out to our Project Lead, Joanne Cumper, to learn more, email her on joanne.cumper@luton.gov.uk.
Application Process
Please apply via the Luton Website providing an updated CV and Supporting Statement.
Closing date for applications is 15 March 26
Interviews will be held week of 23 March 26
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £42,839 - £46,142 per year