Digital Delivery Business Manager

Job summary

From healthcare to artificial intelligence, energy to national security, we provide legal advice to government departments on nation-changing subjects.

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfil our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 4000 people, including nearly 3000 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-functional professionals to provide our corporate services. There are nearly 1000 colleagues playing an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.

To find out more about what we do you can view our introductory film. On our website you can hear from team members, find out how to apply and learn about the benefits of working for GLD. You can also read more about the future vision for GLD in our GLD Strategy 2024 – 2027.

Job description

About the Digital and Data Team

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

The Prime Minister has set out his vision for one in ten civil servants to work in tech and digital roles within the next five years as part of the blueprint for modern digital government.

The Digital and Data Team's mission is to provide GLD with an IT environment that's ‘fit for the future’. That means updating many of our older systems and processes. Using an agile, user-centred approach, we develop and improve our products and services in collaboration with the people who will use them. We consider sustainability, environmental impact and innovative ways to improve our staff’s experience at work.

The potential to shape our society’s future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone.

The Role

The post holder will support the Head of Digital Business Operations in managing all digital business operations including commercial activities, supplier performance, financial management and business planning. The role will ensure compliance and adherence to all Crown Commercial Service (CCS) sourcing regulations and procedures working with CCS and Government Commercial Function where appropriate, providing auditable records of sourcing decisions and process compliance.

The post holder will be responsible for the sourcing and engagement of Digital and Data suppliers and playing an important part in delivering cost effective outcomes for digital and data products and services compliant with current Government Procurement legislation and procedures.

The post holder will engage with digital and data’s stakeholders to influence decision making early in the early sourcing development phase, deliver improved commercial outcomes, drive value for money, adopt a stronger commercial focus, and reduce risk.

Key responsibilities include:

• To lead the sourcing and negotiations for respective digital and data products and services.
• To provide solid leadership and guidance to internal stakeholders for sourcing of products and services.
• Provide detailed input into the annual Business planning process and to use market knowledge and experience to provide judgement and advice of pricing trends and market behaviours that may influence future costs movements..
• Technical commercial procurement advice for infrastructure and digital projects and support business units in articulating their commercial requirements.
• Lead key supplier performance reviews and drive continued performance improvement programmes with demonstrable performance measurements
• Review supplier Service Level Agreements, investigating and escalating issues and making proposals for improvement as appropriate.
• Ongoing contract management responsibility for all respective supplier contracts and to lead and co-ordinate any supplier disputes and providing early notice of any intended issues that may affect supply or services, providing where appropriate briefings to Finance, Business and Network Operational colleagues where required.
• Provide a comprehensive summary detailing contract validity service or product provided and supplier contact details.
• To manage the Purchase Order life cycle any invoice disputes arising out of the supply of contracted goods and services.
• Actively seek to identify, recommend, and implement business operations improvements.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at interview. You can read more about Success Profiles and how they are used as an assessment method before completing your application.

We'll assess you against these behaviours during the selection process:

• Delivering at pace
• Communicating and influencing
• Changing and improving

Key Skills & Experience

Essential – must be demonstrated at application and interview

• Significant experience in a digital and technology commercial environment
• Significant experience in resolving large or high-risk commercial management issues
• Experience of coaching others in appropriate commercial and contract management
• Experience of influencing or creating complex budgets across an organisation, programme or product view
• Experience of leading a continual business planning process in a complex organisational environment
• Experience of actively addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Project Management experience
• Supplier relationship management
• Thorough understanding of Government commercial Frameworks
• Tender documentation creation
• Specification writing

Technical

We will be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework. Please note we are using the skills listed under the Delivery Manager role in the framework.

Essential – must be demonstrated at interview

• Agile and Lean practices
• Commercial management
• Communicating between the technical and non-technical
• Financial management
• Life cycle management
• Maintaining delivery momentum
• Making a process work
• Planning
• Team dynamics and collaboration

Qualifications – Minimum Eligibility Criteria

Either MCIPS or CIMA would be required for the role.

Security Clearance Level

All GLD employees must hold BPSS. If successful for this post you must hold or be willing to obtain SC level clearance for this role. You can start this position while obtaining this clearance level, however continued appointment will be conditional upon obtaining the required security clearance. More information can be found about the vetting and clearance levelsbefore completing your application.

Sponsorship and Visas

There is the possibility that GLD can provide sponsorship for skilled workers, as long as they meet the eligibility criteria set down under current immigration legislation. GLD does not guarantee sponsorshipwill be provided or that an applicant will be successful in gaining a skilled worker visa.

It is the responsibility of the applicant to ensure that they meet the criteria for sponsorship. They also have the responsibility to notify the Resourcing Team that they require Sponsorship at the start of the onboarding process into GLD.

Qualifications

Either MCIPS or CIMA would be required for the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• We will be assessing your specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework. Please note we are using the skills listed under the Delivery Manager role in the framework.

Benefits

Alongside your salary of £57,263, Government Legal Department contributes £16,589 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Benefits of working for the Civil Service

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you’ll be entitled to a large range of benefits.

Learning and Development at GLD

GLD has a comprehensive learning and development offer for all employees.

We offer a programme of in-person/hybrid and virtual sessions providing learning on profession-specific, soft skills, technical skills, and different topics. We also support colleagues through a range of different professional qualifications.

Cross-Functional Professionals

Alongside this we support all Professions with building their careers and capability aligning with the wider Civil Service offerings for each Profession.

There are also talent and development opportunities offered throughout the year these include:

Senior Leaders and Future Leaders Schemes – cross Civil Service accelerated development schemes.

Beyond Boundaries – cross government development programme designed to help participants develop the knowledge, skills and networks required to build a satisfying and effective career in the Civil Service.

Mentoring and Coaching – we encourage all colleagues to share their knowledge, capability, and experience.

Apprenticeships - We have a range of apprenticeships on offer across all professions with the opportunity for all employees to explore a profession specific apprenticeship to support their development in role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Application

To apply for this post you will need to complete the online application on Civil Service Jobs, searching the reference below. The deadline for this application is Wednesday 27th May 2026 at 12:00 midday.

In your application you will be assessed on the following:

• A CVsetting out your career history, with key responsibilities experience and achievements including any qualifications held. Please ensure you have provided reasons for any gaps within the last two years, as part of the online application form. The CV will be used to assess Key Skills & Experience and Qualifications as set out in the Person Specification slide,as a first stage sift.
• A personal statement of 500 words addressing the Key Skills & Experiencein the person specification.

CV Guidance for candidates

Please note that CV forms part of the online application form.

Please find the following guidance on how to populate the three sections of the CV when completing the online application: You will be asked to provide your, employment history, previous skills and experience, and qualifications.

For Employment History – please add your employment history, you can set out the roles you have completed in the past with start to end dates.

For Previous Skills and Experience - please add your experience, skills, achievements, key responsibilities, and any transferable skills you can bring to this role.

For Qualifications – please list the details of your education and qualifications achieved.

Application Errors

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: activecampaigns@governmentlegal.gov.uk . Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 460282 & vacancy closing date Wednesday 27th May 2026 ’.

Selection Process

After the closing date, the appointing panel shall assess candidates’ suitability for the role based on evidence provided in their application against the behaviours and experience outlined in the person specification.

Staged Sift

If there are a large number of applications the panel will conduct a staged sift. The initial sift will be on CV alone. Candidates assessed as demonstrating the required experience in their CV will progress to the second stage of the two-stage sift where their Personal Statement will be assessed.

Candidates assessed as not demonstrating the required experience in their CV will not progress to have their Personal Statement assessed; they will be deemed as unsuccessful in the first stage of the two-stage sift.

In the eventuality that there are a high number of applicants successful at sift, GLD may operate a longlist, whereby applicants who have been shortlisted and met the minimum pass mark but are not selected for interview will have their application placed on hold. After the initial interview round candidates on the longlist may be offered an interview, should there still be posts available.

Interview

If you are invited to interview, you will be assessed on your performance in the criteria listed in the Person Specification and strength-based questions. These criteria are:

• Behaviour: Delivering at pace
• Behaviour: Communicating and influencing
• Behaviour: Changing and improving
• Key Skills & Experience
• Technical

As part of the interview process you will be asked to give a a 10-minute presentation with questions from the panel to follow. This will be assessing the Technical criteria. Further details of the presentation will be provided a week in advance for you to prepare.

Your interview will take place online

Offer

The timeline later in this pack indicates the date by which decisions are expected to be made, and all shortlisted candidates will be advised of the outcome as soon as possible thereafter.

All communications regarding your application will be made through Civil Service Jobs.

All candidates will be notified of the outcome as soon as possible after the interview. Feedback will only be provided if you attend an interview.

We appoint in strict order of merit. If you meet the minimum criteria for this position but are not successful for a post, you will be placed on the reserve list. We may contact you to see if you are interested in a post at the same, or a lower grade, in GLD should one arise.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Alastair Watt
• Email : alastair.watt@governmentlegal.gov.uk

Recruitment team

• Email : activecampaigns@governmentlegal.gov.uk

Further information

You have the right to complain if you feel there has been a breach of the Recruitment Principles. If you feel that your application hasn’t been treated in accordance with these Principles and wish to make a complaint, please contact recruitment_feedback@governmentlegal.gov.uk in the first instance. Please title your email as follows: 460282 – Digital Delivery Business Manager – Recruitment Complaint. Complaints must be submitted in writing within 30 days of the incident or the decision which has caused the complaint. To fully engage with the issues raised GLD require that you submit evidence of your complaint.

Attachments

Digital Delivery Business Manager Opens in new window (pdf, 568kB)