Digital Operations Support Officer

Job summary

This is a fast-moving role supporting members of the Cabinet Office Digital Senior Leadership team and, when required, the CDIO. Working at the heart of the Cabinet Office and digital transformation, it is a unique opportunity to understand the workings of the Civil Service. You will be exposed to decision making from senior leaders across the CO Digital function, in government, as well as handling confidential and sensitive information on Cabinet Office systems.

Job description

The role is a challenging one with a high level of exposure and requires strong organisational skills, with close attention to detail. You will need excellent interpersonal skills and be comfortable interacting with senior officials and stakeholders and you will be expected to work independently with the support of a tight knit Private Office, and must be able to react to changing circumstances and priorities.

• You’ll quickly build and maintain strong relationships with offices of senior civil servants and other senior digital and technology professionals, as well as other stakeholders.
• Proactively manage a complex, fast-changing diary, balancing competing priorities and ensuring the senior leader’s time is optimised. Managing all diary requests and invitations in a timely and professional manner, using their own judgement to prioritise meetings where there is a clash in the diary;
• Preparing diary briefs, ensuring deputy directors have the necessary information and paperwork beforehand;
• Supporting the smooth running of their function, including undertaking administrative and corporate process tasks e.g. coordinate agendas, SCS comprehensive travel itineraries, accommodation, meeting room bookings, and all associated logistics.
• Oversee incoming emails; triage urgent issues, draft professional responses on behalf of the leader, and delegate actions to wider teams as appropriate.
  Building and maintaining effective relationships across Cabinet Office Digital and wider government.

Person specification

Essential Criteria:

• Proven track record of supporting senior executives or officials within a fast-paced, complex environment (ideally within government or the public sector).
• Outstanding drafting and editing skills, with the ability to write clearly and concisely.
• Ability to handle highly sensitive, confidential information with utmost discretion and sound political judgment.
• Exceptional organisational skills, with a proven ability to manage competing deadlines and triage heavy workloads under pressure.
• Confidence and credibility when engaging with high-profile stakeholders, Ministers, and senior staff.

Desirable skills

• Experience of taking minutes and/or drafting meeting documents/agendas.
• Experience of using Google for drafting, collaboration and calendar/document management. If not, a willingness to learn is essential.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture
• Making Effective Decisions

Benefits

Alongside your salary of £30,768, Cabinet Office contributes £8,913 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

Applications will be sifted on CV, Statement of Suitability and the behaviours listed in the advert. Further details around what this will entail are listed on the application form. The behaviours are:

Making Effective Decisions

Communicating and Influencing

Seeing the Big Picture

Delivering at Pace

Please use your statement of suitability to (in no more than 250 words) to explain how you consider your experience; professional skills and qualities provide evidence of your suitability for the role with reference to the criteria in the person specification section of the job advert.

Interview process

The panel will test you on all 4 behaviours: Delivering at Pace, Making Effective Decisions, Communicating and Influencing & Seeing the Big Picture.

Expected timeline (subject to change)
Expected sift date – 01/09/2026
Expected interview date/s – 14/09/2026
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : codigitalrecruitment
• Email : codigitalrecruitment@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet-Office-Employee-Offer Opens in new window (docx, 762kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)