DIO - Building Manager

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in supporting the safe, secure and effective running of a busy Defence office location? The Defence Infrastructure Organisation provides the infrastructure, accommodation, operational facilities and specialist assets that Defence people need to live, work, train and deploy across the UK and overseas.

We are seeking an organised, proactive and customer-focused Building Manager to support the day-to-day operation of Forthview House in Rosyth. This is a varied and visible site-based role, providing local building management support across facilities management, reception services, security, fire safety, health and safety, first aid arrangements, building records and stakeholder engagement.

You will work closely with the Head of Establishment for Forthview House, industry partners, contractors, reception, security stakeholders, building residents, lodgers and visitors to ensure local building arrangements are well managed and issues are resolved or escalated appropriately. The role offers a unique mix of facilities management, security, health and safety, stakeholder engagement and people management responsibilities. No two days are the same.

We welcome applications from individuals with experience in administration, customer service, reception management, facilities management, estate support, security, health and safety or other operational support roles. Previous building management experience is not essential, provided you can demonstrate the skills and behaviours required for the role.

This position is advertised at 37 hours per week.

The Ministry of Defence supports flexible working where business needs allow; however, due to the site-based nature of the role, regular attendance at Forthview House will be required.

Please note that line management of this post may be subject to change in line with future organisational developments within the NAD Group.

Job description

The Building Manager is responsible for supporting the safe, secure and efficient day-to-day operation of Forthview House. Acting as a key local point of contact for building users, visitors, contractors and stakeholders, you will help coordinate building services, manage faults and ensure local arrangements are maintained to agreed standards.

You will oversee reception services and line manage the Receptionist post, ensuring a professional, secure and customer-focused service. This includes supporting visitor and contractor access, mail and parcel services, building enquiries and reception cover arrangements.

Working closely with facilities management colleagues, industry partners and contractors, you will coordinate building and grounds activities, report faults, support contractor access, attend site meetings and ensure building consumables and services are effectively managed.

The role supports local security and access control arrangements, including key and fob management, contractor and delivery access, and the investigation and escalation of security issues where required.

You will contribute to health, safety and fire safety compliance by acting as Lead Fire Warden, supporting evacuation arrangements, completing assurance checks and liaising with the Health and Safety Manager.

Supporting the Head of Establishment, you will maintain building records, floorplans and occupancy information, provide site updates, coordinate local governance and business continuity activity, host quarterly SCIDA meetings and maintain the Forthview House SharePoint page.

Person specification

The successful candidate will be organised, proactive and confident working in a busy site-based environment. You will be able to manage competing priorities, follow agreed processes and escalate issues appropriately.

Essential Criteria

• Strong organisational skills and the ability to manage competing priorities in a busy site-based environment.
• Experience of providing effective customer service or operational support to a range of users and stakeholders.
• Good communication skills, with the confidence to engage professionally with staff, visitors, contractors, service providers and stakeholders at different levels.
• Experience of maintaining accurate records and using digital systems to manage information and support operational processes.
• Confidence using Microsoft 365 applications, including Outlook, Word, Excel, Teams and SharePoint.
• Understanding of how to apply policies, procedures and guidance, identifying and escalating safety, security, compliance or service issues through the appropriate routes.
• A calm, professional and resilient approach when responding to emerging issues, changing priorities and operational pressures.
• Experience of line management, supervision or coordinating the work of others.

Desirable Criteria

• Experience of facilities management, building services, reception services or office management.
• Experience of supporting health and safety, fire safety or security processes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• A Civil Service pension with an employer contribution of 28.97%
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• The opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Enhanced Parental Leave
• Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will be required to provide a statement of suitability in no more than 250 words.

At sift, you will be assessed against your CV, Statement of suitability and the following Behaviour:

• Managing a Quality Service

Your personal statement should set out how your skills and experience meet the essential criteria for the role.

In the event that a large number of applications are received, the sift will be carried out on Personal Statements.

At interview, you will be assessed against the following Behaviours:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

Interviews will be held face to face at Forthview House, Rosyth.

Further information:

To assist with your application please find attached:

1. DIO Candidate Information Guide
2. DIO Candidate Information Guide (Accessible version)

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Naomi Scott
• Email : naomi.scott131@mod.gov.uk
• Telephone : 07974580258

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

DIO Candidate Information Guide Opens in new window (pdf, 1963kB)Candidate Information Pack Opens in new window (docx, 31kB)MOD Candidate Pack Opens in new window (pdf, 1562kB)