DIO - Facilities Manager

Job summary

We have a vacancy for a Facilities Managers at Army HQ in Andover. The Facilities Manager plays a significant role in delivering services to our customers on a day‑to‑day basis, focusing on the management of all services provided across buildings, accommodation, and workplaces. This includes leading operational oversight, delivered either directly or through a third‑party supplier partner.

A key responsibility of the role is to reduce asset downtime by providing proactive asset management advice to customers—ensuring assets fail less often, and when they do, they are fixed quickly and in line with the Accepted Level of Performance (ALP).

The successful candidate will report to the Senior Facilities Manager (SFM) and will be responsible for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery, and Issue Resolution.

Regional Delivery is a large, complex, and geographically dispersed organisation within DIO, covering approximately 58,000 assets across more than 500 sites and 275,000 hectares of freehold and leasehold estate in the UK, along with a further 580,000 hectares overseas. We manage multiple multi‑million‑pound contracts and deliver Hard and Soft Facilities Management services, including building, maintaining, and servicing the majority of the MOD’s built estate, Training Estate, tenanted estate, and the USVF built estate.

This position is advertised at 37 hours per week

Job description

Key responsibilities include

• Acting as a key customer interface and FM subject matter expert across site(s).
• Proactively address challenges in a timely manner and raise as appropriate, engaging others as necessary.
• Facilitate the explanation of complex or technical issues in a way that the customer can understand. Listen and understand the needs of Customer groups, balancing these within contract deliverables.
• Providing an active presence on site(s) to develop and maintain effective relationships with customers, suppliers and site users
• Conduct the Weekly Site meetings and all other governance meetings, ensuring a high level of interaction and support, in accordance with DIO Standard Operating procedures (SOPs) and How to Guides (H2Gs).
• Be the key contact for issues raised and facilitate resolutions for operational/service delivery issues, using available data to inform decision making.
• Review and update all site risks monthly, ensuring they are documented on the SPRITe Risk Register and have mitigation plans in place.
• Ensure assurance activities are being undertaken to ensure contracted services are delivered to the KPIs.
• Monitor that all services meet policies and procedures, assets are safe and legal or have robust mitigations in place, raising issues as appropriate.
• Be the FM interface for projects being delivered on site(s).
• Plan and deliver maintenance and minor/billable works programmes.
• Work closely with all partners to resolve programme issues, agree required rectification plans, reporting progress and escalating as appropriate.
• Support the development of future works plans and programming.
• Undertake any other tasks reasonably expected of the role to support Defence and wider government objectives.

Person specification

Essential Experience

• Experience in customer relationship management and stakeholder engagement.
• Experience managing local suppliers, including performance oversight and issue escalation.

Desirable Experience

• Facilities management or property-related commercial experience.
• Ability to work with digital tools and data systems.

Knowledge of statutory building processes, regulations, and compliance requirements.

Licences

Full UK driving licences is required as visits to multiple sites are part of the role which are not accessible by public transport.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the CV and Personal Statement

In this instance the remaining elements will be tested at interview.

Atapplication you will be assessed against the following:

Behaviours:

· Communication and Influencing

· Delivering at Pace

· Managing a Quality Service

Experience:

· CV

Personal Statement 500 words

· Experience in customer relationship management and stakeholder engagement.

Experience managing local suppliers, including performance oversight and issue escalation.

Atinterview you will be assessed against the following:

Behaviours:

· Communicating and Influencing

· Delivering at Pace

· Making Effective decisions.

Experience:

· Career history

· Experiences

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Craig McIntyre
• Email : craig.mcintyre115@mod.gov.uk
• Telephone : 07811723091

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

DIO Candidate Information Guide Opens in new window (pdf, 1963kB)EXTERNAL PACK (1) Opens in new window (pdf, 1562kB)Candidate Information updated (1) Opens in new window (docx, 31kB)