DIO – Regional Delivery Area Manager

Job summary

DIO are looking for an experienced Area Manager with extensive Total Facilities Management knowledge across a complex and challenging infrastructure estate. This role can be based at RAF High Wycombe, Andover or Sandhurst supporting a regionally dispersed team. There is a requirement for effective stakeholder management for multiple high-profile customers.

The Area Manager oversees the management and delivery of Hard and Soft facilities management contracts and are accountable for delivery of services and high value infrastructure projects. They are accountable for effective management of site teams, continued delivery of operational requirements, maintaining statutory compliance of the estate and sustaining a collaborative relationship with the customer and Industry Partners.

Key skills include robust leadership of site teams, contract and relationship management with a diverse range of stakeholders, direct support to operational outputs and facilitation of specific customer requirements.

This position is advertised at 37 hours per week.

Job description

Responsibilities:

• Act as a key customer interface and Facilities Management subject matter expert across their area of responsibility.
• Proactively address issues in a timely manner and escalate as appropriate, engaging other parts of DIO as necessary.
• Ensure provision of a pro-active site presence to develop and maintain effective relationships with all stakeholders.
• Deliver effective contract management of key suppliers, monitoring performance and escalating or cascading where appropriate.
• Routinely update senior leadership on key site trends, or potential issues to ensure early identification of risks and/or opportunities.
• Act as the escalation point for issues raised and facilitate resolutions for significant operational/service delivery issues, using available data to inform decision making.
• Effectively manage all site risks, ensuring consistent and timely documentation on the SPRITe Risk Register with appropriate mitigation plans in place.
• Ensure Hard and Soft FM assurance activities are being undertaken to guarantee contracted services are delivered to the KPIs.
• Provide facilities management expertise to commercial decisions and ensure all required approvals and authorisations are in place prior to additions or changes to the contracts, utilising the appropriate digital and data tools.
• Provide support were requested to emerging department requirements.
• Oversee effective and timely delivery of site-specific projects
• Regularly review and reporting on contract deliverables, taking corrective action where necessary to ensure high levels of customer satisfaction are maintained
• Provide effective leadership of a regionally dispersed team to deliver a high quality and consistent level of service.

Person specification

• Effective leadership skills
• Demonstrable Total Facilities Management experience in a technical and complex environment.
• Demonstrable experience of risk management
• Demonstrable experience of stakeholder management

Essential Licence:

The successful candidate must hold a Full UK Driving Licence as travel between sites is required.

Licences

A full driving licence is required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

Alongside your salary of £61,630, Ministry of Defence contributes £17,854 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will also be required to provide a Personal Statement (750 words max):

At sift, you will be assessed against the following your CV, Personal Statement and the following Behaviour:

• Leadership

In the event of a high volume of applications, an initial sift will be based on the CV and Personal Statement. Where the required standard for the CV and Personal Statement is met, you will continue to be sifted on the remaining Behaviour which is Leadership, otherwise your application will be rejected.

At interview, you will be assessed against the following:

Behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Experience:

• Career history
• Experiences

Presentation:

If your application is successful, you will be required to prepare and deliver a presentation for the interview. The subject of the presentation will be provided upon confirmation of your interview.

Interviews

A minimum of 2 full working days' notice will be provided for interviews. Interviews will be held in person and the location will be realised if you are successful at sift.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gary Burrell
• Email : gary.burrell239@mod.gov.uk
• Telephone : 07816371427

Recruitment team

• Email : DBSCivPers-ResourcingTeam3@mod.gov.uk

Further information

Your recruiter is Kathryn Hamilton

Attachments

DIO Candidate Information Guide Opens in new window (pdf, 1963kB)EXTERNAL PACK Opens in new window (pdf, 1562kB)Candidate Information updated_ Opens in new window (docx, 31kB)