DIO - Regional Technical Team Support

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

Learn much more about DIO in our Candidate Information Guide attached or view our YouTube video to see more about our work.

Regional Delivery (RD) South West RFCA (Reserve Forces & Cadets Associations) are responsible for the effective management and maintenance of the MOD built estate across the region. We support our customers throughout an extensive geographical area and are committed to the provision of appropriate Infrastructure Services, Facilities Maintenance and customer directed billable works programmes.

The Regional Technical Team (RTT) is looking for an enthusiastic, hardworking individual to enable the delivery of successful outcomes as part of a team ensuring that DIO meet the high standards expected of a government body, responsible for ensuring compliance with all agreed DIO, MOD and government processes and procedures.

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.

The objectives cannot be delivered within reduced hours or through job share, the role entails the management of a high volume of complex outputs which requires consistent and rapid resolutions due to safe and legal compliance and potential risk to lives. The role also includes but is not limited to remote management of work and challenging stakeholder management with diverse customers that require access to a single point of contact full time

Job description

The role has wide ranging requirements with plenty to engage your interest! Interactions across DIO, Industry and wider Government will be an important aspect utilising your communication skills effectively. You will be required to deal with sensitive matters and manage customer expectations.

Key responsibilities include providing an efficient administrative support service to the RTT and Technical Managers. This is to ensure compliance, governance and professional standards are applied effectively by all SW Regional staff.

• • Driving forward effective monitoring of tasks; particularly the publication/management and closure of Safety Alerts, assisting in the creation and development of the South West Safe & Legal (S&L) programme
  • Improving consistency and standardisation of Technical Bulletins, Safety Alerts, and Information Notices from Centre of Excellence (CoE) and Technical Services (TS). This includes Technical Publications (JSP’s, BS, DIO Policy, and Technical Documentation)
  • Progressing of the RTT assurance checks and resulting actions
  • Updating the team SharePoint On Line (SPOL) pages and associated information ensuring owners of information are informed when references are outdated. Ensuring governance and processes are updated and align with appropriate guidance
  • Developing and utilising a network of colleagues to seek out and implement continuous improvement, considering existing relationships and agreed ways of working

Person specification

We are looking for the following essential criteria for the role:

• Strong interpersonal skills and customer focused delivery
• The ability to work on your own initiative within a wide ranging but structured environment and to adapt to changing priorities and tight deadlines
• Experience in Building and Civil Engineering infrastructure and facilities management
• Utilisation Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs
• Understanding and following estate and property related legislative, statutory, regulatory and professional requirements.
• Relevant experience of working in highly collaborative environments and/or matrix managed organisations

Desirable Experience

• A recognised professional/technical qualification in a Facilities Management, Construction or Building Services related field with 5 years practical experience at an appropriate level
• A full UK driving licence will be advantageous. The candidate will be site based but there may be a requirement for occasional travel to multiple establishments or nationally. Please note Public Transport is not available to many of our locations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
• Enhanced Parental Leave.
• Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Civil Service Behaviours Applications will be sifted on the identified Success Profile elements, plus Job History and Personal Statement (500 word limit). However, in the event of a high number of applications, the sift will be conducted on the lead behaviour Managing a Quality Service.

Candidates will be required to provide CV details to include job history.

Candidates will be required to provide a Personal Statement. (500 Words)

At sift you will be assessed against your CV and Personal Statement and the following behaviours:

• Managing a Quality Service

At interview you will be assessed against the above along with the following behaviours:

• Communicating & Influencing
• Delivering at Pace
• Managing a Quality Service

We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months.

• Interviews are expected to take place in person at Marlborough Lines, North Site, Andover

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Kirsty Lisle
• Email : kirsty.lisle100@mod.gov.uk
• Telephone : 07581080850

Recruitment team

• Email : DBSCivPers-Resourcingteam5@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

DIO Candidate Information Guide (1) Opens in new window (pdf, 1963kB)Candidate Information updated (2) Opens in new window (docx, 31kB)Defence Internal Brief notice (1) Opens in new window (docx, 43kB)Defence Civil Service Offer Opens in new window (pdf, 1563kB)