DIO USVF Accounts & Billing Manager

Job summary

We have an exciting new opportunity for an Operational Support Accounts and Billing Manager within DIO Utilities. This position fulfils a critical, fast paced and demanding role within Regional Delivery (RD) Utilities, acting as the primary focal point between DIO and its MOD customers including United States Visiting Forces (USVF) regards the continued provision of grid fuels (gas, electric, capacity & water) and Delivered Fuels (Oil, LPG & Biomass) as required across the estate. The portfolio spans multiple contracts and carries an associated significant annual spend.

DIO RD Utilities team currently administer the payment and recovery of utility charges for over 15,000 meters across the MOD portfolio. Proven leadership skills, the ability to communicate well, and to perform in a dynamic and fast paced environment are therefore crucial. The successful applicant will be collaborating with suppliers, site teams, Finance and Commercial support on a regular basis, working to ensure the resolution of supply issues, ongoing portfolio management and the timely payment of invoices.

During your time with us, you will: Develop your skills whilst engaging with different parts of the organisation and interacting with internal or external customers. With a focus on adding customer value, this role supplies to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.

A particular challenge is to ensure that our processes and systems continue to be developed to ensure they remain fit for purpose, become completely Digital and interface appropriately with all future corporate systems and processes. A number of exciting change projects are underway in this space, and your leadership knowledge and experience will be a vital component in their success

This position is advertised at 37 hours per week.

Job description

• Provide inspirational Leadership whilst developing team members, including any Line Management responsibilities ensuring staff are supported through their career development within DIO.
• Provide oversight and lead customer engagement for the USVF portfolio
• Manage all USVF related activities including Electric, Capacity, Water, Gas payments, validation, query and capacity management, AMR deployment (all commodities), Delivered Fuels payments and query management
• Administer timely payments of supplier invoices in line with contractual payment terms. They will oversee the validation and processing of invoices via the Contracting Purchasing & Finance (CP&F) electronic payment system across all Grid and Delivered Fuels.
• Maintain the supplier’s portfolio, adding/removing delivery points as the need arises.
• Work with Suppliers, Commercial and MOD stakeholders to ensure the timely identification, and resolution of, supply and billing issues.
• Work with Finance and Suppliers to ensure accounts remain current, resolving instances of overdue payments and reclaiming account credits.
• Collaborate with Suppliers and DIO stakeholders to ensure all current and future suppliers are onboarded to the CP&F electronic payment tool, as per MOD mandate.
• Maintain internal data accuracy levels and ensure meter readings are captured across the portfolio, utilised for billing.
• Develop and maintain business processes for all aspects of the account management function, facilitating business continuity across the team.
• Provide flexibility and adaptability to work across all business streams and commodity types
• Provide Management information to inform Senior Management reporting requirements and decision making.
• Query resolution and problem solving to ensure these are actioned promptly, delivering excellent advice and customer service.
• Other business requirements will include:
• Provide responses for Parliamentary Questions, Ministerial Enquiries, and Freedom of Information requests.
• Business change and improvement projects.
• Support the Del Fuels Team and Contracts Management Team with any required activities
• Contribute to and lead on other relevant business priorities dependant on need including but limited to Business Case development & Business change and improvement projects

We will require you to attend regular meetings, provide updates on tasks to your senior managers or reporting chain of command. The successful candidates will have the ability to work reliably with challenging priorities and need to have the ability to work at pace.

Person specification

Essential

1. Demonstrate IT & Microsoft knowledge and skills (practitioner level)
2. Customer Service Experience
3. Energy Industry Experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Delivering at Pace
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will be required to provide a personal statement. (500 Word count)

Atapplication you will be assessed against the following:

• Behaviours: Leadership
• Experience: Within Personal statement/CV

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Personal Statement and CV. Successful candidates at the initial sift will then be sifted on the Leadership behaviour.

>At interview you will be assessed against the above along with the following:

• Behaviours: Leadership, Delivering at Pace, Managing a Quality Service, Seeing the Big Picture
• Experience: Within behaviours

Presentation - Candidates who are successful at application sift will be expected to deliver a presentation on the day of the interview. The subject matter will be disclosed upon invite to interview.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Robert Young
• Email : Robert.young149@mod.gov.uk
• Telephone : 07980788186

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.

Attachments

Candidate Information Opens in new window (docx, 32kB)Defence Civil Service Offer Opens in new window (pdf, 1562kB)Defence Internal Brief notice Opens in new window (docx, 43kB)DIO Candidate Information Guide Opens in new window (pdf, 1963kB)