Direct Payments Finance and System Officer

About the job

Salary: £30,024 - £32,597 a year
Hours per week: 37
Contract type: Permanent

We’re looking for someone who enjoys working with numbers, people, and purpose. In this role, you’ll be part of a dedicated team responsible for managing financial processes that directly support vulnerable adults across the community. Every day will bring something different — from processing payments and maintaining accurate financial systems, to working closely with social workers and third-party providers to make sure everything runs smoothly.

You’ll have the opportunity to use and develop your financial and IT skills while gaining valuable insight into how Adult Social Care services operate. This role involves working with integrated payment systems, prepaid cards, and virtual accounts, and you’ll be at the heart of ensuring that payments to providers and individuals are accurate, timely, and well-documented.

Please note this role does not attract sponsorship.

About you

You’ll have experience of working in a finance environment and feel confident using a range of IT systems, from Microsoft Office to financial databases. You enjoy working with data — analysing, interpreting, and ensuring accuracy in everything you do. You might already have experience with systems such as ControCC or LAS, or you’re keen to learn.

You’ll be a great communicator who can explain complex financial matters in a clear and supportive way, whether that’s to a colleague, a provider, or a member of the public. You’ll understand how to work sensitively with vulnerable adults and always approach situations with empathy and professionalism.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

About us

Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: 251026 JD L5 Direct Payments Finance and System Officer JD&PS.pdf
• download: Luton Values Flyer.pdf