Direct Payments Officer

• Directorate: People – Adults
• Pay Level: 5, 31,153 - £36,700(Fully inclusive of Local Weighting Allowance)
• Contract Type: Permanent
• Working Hours: 37 hours per week
• Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
• DBS requirement: Enhanced

The closing date for applications is midnight on 22nd Novemeber 2026.

Interviews will be held week commencing 30th November 2026.

What you’ll be doing:

As a member of the Direct Payment Officer team, you will support the implementation of self-directed support plans through direct payments to promote and maximise independence. You will assist individuals to arrange care and support that meets their agreed outcomes within their Personal Budget.

You will provide advice, information and support to enable individuals to establish direct payments and open prepayment cards or managed accounts. This will support them to employ their own carers or purchase services, activities or equipment that enable them to live independently in their own homes.

Monitoring and reviewing arrangements

You will help individuals understand their responsibilities as direct payment recipients; monitor their arrangements and support reviews to ensure those arrangements remain effective.

Caseload management and professional skills

The role provides the opportunity to manage a caseload, establish priorities and make decisions, while developing experience of working with individuals with care needs.

You will demonstrate excellent written and verbal communication skills, strong attention to detail and the ability to meet deadlines. You will work effectively on your own initiative and contribute to the work of the team.

Training and Development

Appropriate training will be provided in areas including personal budgets and direct payments, employment law and financial monitoring procedures.

We welcome applications from candidates who demonstrate the drive, enthusiasm and commitment required for this role.

Our Council:

Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.

What we offer:

We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.

We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.

Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.

Alongside a competitive salary, we provide:

• 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
• The Local Government Pension Scheme
• Wellbeing initiatives and employee networks that help us celebrate and promote equality.
• Tax-free childcare and childcare services
• Season ticket loan to help with rail or bus travel to and from work.

Accessibility and Support:

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk.

Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.

Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.

Follow the link HERE to learn more.

Right to Work and Checks:

Applicants must have the right to work in the UK. If you require sponsorship, please note we are unable to offer sponorship for this role.

We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.

How we recruit at Slough Borough Council:

Our 8 Core Skills ⭐

At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.

Click here to find out more - How we recruit | Slough Borough Council🔍

How to Apply:

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join Slough Borough Council and help accelerate our transformation and growth.

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council – Move Forward Together!

• Direct Payments Officer JD.pdf