At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about Places for People
Places for People (PfP) are a UK-based social enterprise andone of the country's largest housing and placemaking organisations. Since being founded in 1965 and operating across England and Scotland, we own and manage tens of thousands of homes and have over 14000 people working for us.
Our work not only includes housing but regeneration and placemaking, community development and support services as well care and support for the elderly
More about the team
The Operations team are an integral part part of the IT function. This is an exciting time to join a growing area of the Group.
About the role
Are you ready to lead a bold transformation that will redefine customer service across the UK's biggest social enterprise? We are seeking an IT Director with vision, energy, and expertise to harness the power of data and technology to deliver a step change in how we serve millions of customers.
This is more than an IT leadership role—it's an opportunity to shape the future of a purpose-driven organisation that impacts lives every day.
Reporting to the CIO, we are looking for an IT Director to play a lead role in company-wide transformation, leveraging cutting-edge technology and data insights to create seamless, customer-centric experiences. You will work at the heart of our IT leadership team, influencing strategy and driving innovation that aligns with our social mission. This role will lead the delivery and continuous improvement of IT services.
You will own the IT Service Management framework, embedding ITIL4 best practices, and will play a key role in shaping a secure, high-performing, and customer-focused IT operations function. Working closely with the wider IT team, you will ensure our infrastructure, services, and teams are positioned to support both current operations and future growth.
At Places for People we know relationships matter. Ideally we want the IT Director to be in our Preston based office for at least 3 days a week.
At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.
The remit of the role is divided into several key areas:
- Digital and Data Transformation: As part of the IT leadership team you will develop and execute a roadmap that delivers measurable improvements in customer service and operational efficiency.
- IT Service Delivery: To support the increasing digitisation of the customer experience you will lead the transformation of IT Operations. This includes responsibilities for incident, problem, change, and event management to minimise disruption.
- Technology Governance & Security: Ensure compliance, resilience, and security across all systems and platforms.
- Team Leadership: Inspire and develop a high-performing IT team, fostering a culture of collaboration, agility, and continuous improvement.
- Stakeholder Engagement: Work closely with senior leaders and operational teams to embed technology solutions that support organisational goals.
- Vendor & Partner Management: Build strategic partnerships with technology providers to deliver best-in-class solutions.
About you
As well as having a strong knowledge of IT infrastructure the ideal candidate will a proven track record of leading and developing teams. Knowledge of service management frameworks and best practices along with service management tools is desired.
- Strong technical expertise of using IT to improve customer outcomes.
- Proven senior leadership experience in IT operations within a medium-to-large organisation.
- You can evidence the application of industry good practice service management frameworks (e.g. ITIL).
- Experience with service management tools and operational monitoring systems
- Exceptional leadership, communication, and decision-making skills
- Experience in strategic planning and budget management
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- A car allowance/ company car
- Excellent holiday package – 36 days annual leave with the option to buy or sell leave
- Private medical insurance cover
- A bonus scheme of up to 20%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more