Disrepair Specialist Support Officer

Job Description

Salary range: Grade 8 £41,511-£43,449p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Disrepair Specialist Support Officer – Grade 8

Help drive disrepair cases through to resolution.

About the role

We’re looking for a Disrepair Specialist Support Officer to join our Housing Assets & Repairs service.

You’ll play a key role in the day-to-day progression of disrepair claims and associated works, acting as a central link between residents, the Disrepair Team, contractors, our repairs partner and other Housing services.

You’ll:

• progress disrepair claims and collate information required under the Disrepair Protocol
• monitor open works orders and make sure inspections and resulting actions are followed through
• identify and progress repairs presenting serious hazards within required legislative timescales, supporting our operational response to Awaab’s Law
• work with residents, contractors and operational teams to resolve outstanding repairs and property issues
• respond to complaints and negative feedback and help resolve quality concerns
• identify delays, trends and issues requiring escalation or service improvement.

About you

You’ll bring property maintenance experience, preferably gained within housing or a similar property environment, including experience of property inspection, common property defects and working with repairs, maintenance or construction contractors.

You’ll have experience of progressing property or repair issues through to resolution, following up outstanding works and actions and working with others to get issues resolved.

You’ll understand the requirements of Awaab’s Law and the importance of recognising potential hazards, acting within statutory and service timescales and escalating issues appropriately. You’ll be able to review information, identify what needs to happen next and make sure inspections, works and other actions are progressed.

You’ll also have strong customer service, communication and organisational skills, with the ability to work sensitively with residents where issues may be complex or unresolved, maintain accurate records and manage competing priorities and deadlines.

Why join us?

This is a role where you can make a direct difference to residents and their homes, helping ensure disrepair cases are taken seriously, actions are followed through and issues are resolved.

You’ll be working in an important area of social housing, with a role spanning disrepair, property maintenance, contractor performance and legislative requirements, and working across teams to help deliver an effective and timely service for residents.

You’ll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays, family-friendly provisions, flexible and agile working in line with service requirements, and 24/7 Employee Assistance Programme support.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 1 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.