DLO Scheduler

DLO Works Scheduler

Scale 6: Starting salary £37,509 per incl LW

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Team:

Community Works is Lambeth’s in-house Direct Labour Organisation (DLO), delivering communal repairs, FRA remedial works, HIA minor works, estate-based maintenance, and other operational services across the borough.

Our FRA programme generates a high volume of safety critical work that must be completed within statutory timeframes. The team works closely with Compliance, Surveyors, Housing Officers, Supervisors, Area Managers, and residents to ensure that all fire safety actions are progressed efficiently and safely.
The scheduling function is central to managing workload flow, ensuring accurate coordination, and supporting a compliant and effective FRA service.

About the Role:

An internal opportunity has arisen for a motivated and organised individual to join Community Works as a DLO Scheduler, with a specific focus on supporting the Fire Risk Assessment (FRA) remedial programme. This role is essential to ensuring that FRA actions are scheduled, prioritised, and delivered efficiently by our in-house operatives and external contractors. The successful candidate will play a key role in ensuring Lambeth meets its fire safety obligations and maintains high standards of service delivery for residents.

The DLO Scheduler will be responsible for coordinating and scheduling a significant volume of FRA-related work orders, ensuring tasks are allocated effectively to in-house operatives and external FRA contractors. The role requires strong organisational skills, attention to detail, and the ability to work within fast-paced operational environments.

Key responsibilities include:

• Scheduling FRA remedial works and ensuring efficient appointment booking
• Coordinating diary availability for operatives, contractors, and residents
• Ensuring materials and access requirements are identified in advance
• Monitoring progress of FRA work orders and updating Northgate accurately
• Liaising with Supervisors, Surveyors, Compliance, and Housing Officers to prioritise works
• Tracking overdue actions and escalating risks appropriately
• Supporting audit and compliance reporting, including data for governance boards

This is a vital role that underpins Lambeth’s statutory fire safety responsibilities and supports operational delivery across Community Works.

To be considered for interview, your CV and supporting statement will clearly evidence:

• Experience working in scheduling, repairs, housing operations, or a similar customer-focused operational environment
• Strong organisational and coordination skills, with the ability to manage high volumes of work orders
• Knowledge of communal repairs, maintenance processes, or FRA remedial workflows
• Ability to interpret repair requests and allocate work efficiently to the right teams
• Experience using housing systems (e.g., Northgate) or similar case management databases
• Ability to communicate clearly and professionally with residents, operatives, supervisors, and contractors
• A customer-focused approach with the ability to resolve issues and rearrange appointments effectively
• Strong attention to detail and the ability to maintain accurate records for audit and compliance purposes
• Ability to work collaboratively within a fast-paced operational team

Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

Contact Information:

For an informal discussion about the role, please contact Merline St Rose @ Mstrose@lambeth.gov.uk

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:

Job Description and Person Specification

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Closing date: @11:59pm on Monday 12th January 2026.

Benefits: Please cleck here to view: Lambeth Staff Benefits

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

We actively support applications from Lambeth Care Leavers.