EAP Applications Consultant

Job introduction

Are you passionate about improving systems, working collaboratively with stakeholders, and shaping how services operate? We are seeking a motivated and forward-thinking individual to join us on a secondment to assist with the development and implementation of a new IT Service Management (ITSM) system. This is an exciting opportunity to play a key role in delivering a modern, effective solution that will support teams across the organisation. If you enjoy problem-solving, engaging with people at all levels, and applying strong IT and analytical skills to drive meaningful change, we’d love to hear from you.

For an informal discussion, please contact helen.clark@eastsussex.gov.uk (Enterprise Application Team Leader) , who will be more than happy to assist you.

Fixed term for: 12 months

Interview date: Week beginning 16th February 2026

This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.

Successful candidate(s) will be able to start on or after 1 April 2026 subject to pre-employment checks being completed

About the role

Our IT & Digital Enterprise Application Portfolio (EAP) Team is part of the Orbis Partnership, bringing together East Sussex County Council, Surrey County Council and Brighton & Hove City Council to deliver greater value through shared people, resources and technology. The team supports a range of critical IT & Digital applications across the partnership, including the IT Service Management (ITSM) system that underpins IT service delivery. We are seeking two individuals on twelve-month secondments, from across the Orbis Partnership, to support the development and implementation of a new ITSM platform.

These roles will focus on translating business and service requirements into effective ITSM solutions aligned to organisational objectives and ITIL best practice. You will work with core ITIL processes, including Incident, Problem, Change and Request Management, designing/adapting, configuring and optimising workflows to improve service quality and operational efficiency.

Working closely with the existing Cherwell Applications Consultant and key stakeholders, you will configure and customise the ITSM platform, develop automation and integrations with existing council systems, and attend supplier-led training to build in-house capability and reduce reliance on external support.

This secondment offers a valuable development opportunity to strengthen technical ITSM and ITIL knowledge, gain hands-on experience of enterprise system configuration, and contribute to continuous service improvement within a complex, multi-organisation environment.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

There is the option for the suitable candidate to choose to work mostly from home. Attendance at the office with reasonable notice would be required on occasion. This notice would be subject to local team and service working arrangements. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).