Early Help Advisor - North

Job Description

Early Help Advisor (Communities & Partnerships Team) | 10933 | Permanent Contract | 37 hours per week | £33,119 to £34,811 per annum | Grade G | North Walsham (North Norfolk Family Hub)

Do you have a good knowledge of issues impacting families and pathways of early help support?

Do you have experience of capturing conversations and sharing information, advice and guidance to meet a family’s needs?

Are you confident using IT packages such as Teams, SharePoint and caseload management systems?

We are looking for an Early Help Adviser to join our small but busy team based at the family hub in North Walsham.

This is an exciting opportunity to join the Communities & Partnerships team within Norfolk County Council’s Children’s Services as part of a dedicated link into the new Family Hub arrangements for Norfolk. The role is full-time (37 hours per week) covering North Norfolk. The role is mainly telephone based with some face to face contact with families when they attend the Family Hub.
You will be a key part of our prevention and early help workforce promoting and supporting the development and safeguarding of children, young people and families.

You will be working alongside local partners, district community programmes and initiatives to support the needs of families with an age range of 0-19 and up to 25 for those with Special Educational Needs and Disabilities.

About the role
You will be required to:

• To support families and partner organisations to navigate pathways to early help and support through the Family Hub network where is has been determined that targeted/statutory intervention is not required.
• Work directly with the public & partner organisations, Early Help Advisors shall receive verbal, written, and face-to-face requests for support, which are briefly assessed to determine the most appropriate response to presenting needs.
• Undertake proportionate information gathering with both internal and external colleagues to provide high-quality outcome focused support, advice and guidance to partners, children, young people and their families. This includes identifying local organisations and Universal Services that can support children, young people and families in preventing them from requiring targeted/statutory Children’s Services intervention and/or to assist them in returning to accessing a universal service pathway.
• Liaise with internal and external partners to support families in identifying their own natural network of support, involving friends and family members to be part of their plan, helping to reduce the need for professional involvement, where possible. Where a Team Around the Family has been identified, the Early Help Advisor will promote and encourage the use of an Early Help Assessment and Plan (EHAP) to provide a more co-ordinated approach to support for the family, building on existing strengths and identifying ways to reduce the presenting concerns.
• Ensure children and young people are adequately protected in line with the Local Safeguarding Children Partnership (LSCP) and departmental policy and procedures and relevant legislation.

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Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion regarding this vacancy please contact Melanie Perry on 01603 306286.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 27 October 2026 at 23:55

All other applicants closing date: 3 November 2026 at 23:55