EDT Referral and Advice Officer

Job introduction

Job title: Referral and Advice Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Our Practice Model – “Our City, Our Children, Together” – was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively, it is more than just a practice model, it is a shared vision. Every part of this model has been co-produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks. This is a model we can be proud of and one that truly belongs to all of us.

The Role:

• We are recruiting an EDT Referral and Advice Officer for our Children’s Advice and Support Service, Multi Agency Safeguarding Hub to provide advice and information in relation to all Children’s Safeguarding contacts. The role will cover approximately 72 hours across a 4 week rota. Please note this role will be required to work Evenings and Weekends and will attract the associated allowances
• Based in the historic Cunard Building, this is a fantastic opportunity those with a real desire and passion to make a positive difference to how we support our children and families of Liverpool
• The Referral and Advice Officer role is very varied, with lots to continually learn. This is a challenging role and successful candidates will receive relevant training and support throughout their career
• You will work closely with CASS Managers, Social Workers and Family Support Teams to identify levels of need and progress contacts appropriately within the Multi‑Agency Safeguarding Hub (MASH)
• You will take full ownership of professional contacts and customer requests through to resolution by generating a contact or signposting to the appropriate service, in compliance with Children’s Safeguarding legislation and procedures
• You will be confident to direct people to online resources within Liverpool City Council, voluntary services, National Health Service (NHS) and other partners, being able to offer clear advice and guidance on a range of Children’s Social Care services and support networks
• You will record accurate, detailed and high‑quality information using Children’s Social Care databases and other electronic systems
• You will Communicate confidently with a wide range of professionals, partner agencies, parents and carers, offering clear advice, information and signposting to relevant services
• You will be a self-starter who is able to progress contacts through to our Social Work Practitioners in the MASH and confidently use software systems such as Microsoft Office, email, and intranet/internet as well as telephony services
• You will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement
• You will be required to work Evenings and Weekends and will attract the associated allowances, example shift times will be 4pm – 12am, 8am – 6.30pm and 2pm – 10pm. Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on Monday 6 April 2026
Shortlisting date: Tuesday 7 April 2026
Interview date: Wednesday 15 April 2026
Interview type: Face to Face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Siobhan Morris, Referral and Advice Coordinator siobhan.morris@liverpool.gov.uk Harriet Cadman, Recruitment and Retention Lead, harriet.cadman@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Delete as appropriate: Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.