Employee Experience Lead

Job summary

Pleasenote: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised

About The Role

The Employee Experience Lead plays a pivotal role in shaping a positive, inclusive, and engaging workplace culture. Working as part of the wider People and Places Directorate this role manages and drives performance initiatives with a direct focus on people, culture, wellbeing, ED&I and leadership. Additionally, this position is pivotal in championing the employee voice and experience, ensuring that employee feedback and perspectives are actively sought, listened to and embedded into organisational decision-making.

About the team
The Culture and Wellbeing function plays a key role in fostering a positive, inclusive and high-performing workplace at Companies House. The team leads and supports activity across employee engagement, employee experience, wellbeing, equality, diversity and inclusion (ED&I), helping to ensure colleagues feel connected, supported and able to thrive. Current priorities include the continued embedding of organisational values and behaviours, strengthening leadership and management capability through the development and delivery of our manager development programme and supporting resources, and enhancing how employee feedback informs decision-making. The team works in partnership with leaders, managers, people networks and employees to deliver initiatives that improve workplace culture, wellbeing and performance, creating an environment where people can flourish and contribute to the successful delivery of Companies House's strategic objectives.

Find out more about what a great place Companies House is to work

Job description

As an Employee Experience Lead, main duties consist of but are not limited to:

• In partnership with HR Business Partners, provide guidance and support to colleagues, building confidence and capability across teams, promoting efficient and consistent HR practices throughout the organisation.
• Make decisions and select opportunities that have the biggest impact and align to our strategy.
• Take full ownership of the annual People Survey and all related activities, from preparation for launch to collaboration of analysis and subsequent action planning, engagement, and communication.
• Work with Directorate Wide Engagement Groups to implement initiatives/ changes to improve working environments.
• Lead a comprehensive review and strategic redesign of the current performance management policy, internal procedures, and overall cultural approach to performance.
• Including ongoing metrics, guidance, and good practice resources to managers and employees.
• Support the delivery of Manager Development Programmes.
• Lead and facilitate the monthly People Manager Forums for managers throughout CH.
• These forums will be closely aligned with the objectives of consolidating skills developed through the manager development programmes.
• Play an agile role in supporting initiatives across ED&I, wellbeing, culture, and employee experience workstreams.
• Actively collaborate with the Culture Change Community and Directorate Engagement Groups to provide strategic guidance and flexible support, adapting to evolving organisational needs.
• Directly support the ED&I lead by delivering timely operational insight and robust data to embed inclusive practices.
• Champion and sustain accreditation activities such as Investors in People, Disability Confident Leader, Race at Work Charter, and Employers for Carers ensuring these achievements directly enhance a positive organisational culture and employee experience.

Please note- Companies House cannot offer Visa sponsorship to candidates through this campaign.

Where will you be working?

You will be based at our Cardiff office and will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.

Person specification

What we’re looking for

• Experience in leadership or management positions, demonstrating the ability to drive cultural change and improve employee satisfaction.
• Experience in designing and implementing engagement initiatives.
• Background in human resources, organisational development, or people management related field.
• Excellent verbal and written communication skills to convey engagement strategies and facilitate dialogue between staff and leadership.
• Ability to plan, execute, and oversee multiple initiatives, ensuring timely delivery and alignment with organisational objectives.
• Ability to use their own initiative and enjoy working as part of a team.
• Skilled in interpreting employee feedback, engagement survey results, and other data to identify trends and inform strategy.
• Capable of engaging stakeholders at all levels, advocating for employee needs, and negotiating resources or support for engagement programmes.
• Works effectively with colleagues across organisation, encouraging participation and ownership of engagement activities.
• Understand the drivers of engagement, wellbeing, and inclusion, and how these factors contribute to a positive workplace culture.
• Knowledge of best practices in employee experience.
• Have or is willing to work towards CIPD Level 5 Associate Diploma in People Management.

For this opportunity, we can consider full-time hours, part-time hours, or compressed hours worked across four days, depending on workload and business needs (minimum 30 hours per week).

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £46,744, Companies House contributes £13,541 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

We offer a comprehensive range of benefits designed to support your wellbeing, professional development and financial security, including:

• Flexible working arrangements, with no core hours and working patterns available between 6am and 8pm.
• Hybrid working opportunities, helping you balance office collaboration with home working.
• 30 days annual leave, plus bank holidays, increasing with service.
• Civil Service Pension Scheme, with an average employer contribution of 28%.
• A strong commitment to learning, development and career progression.
• Access to wellbeing support, resources and initiatives that promote positive physical and mental health.
• A collaborative and inclusive working environment where colleagues are encouraged to bring their whole selves to work.

Head to Benefits - Explore - Employer brand 2.0 to find out more about the fantastic benefits package we have at Companies House.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.

Key Dates:(dates are indicative only and could be subject to change)

• Closing date: 12th October 2026.
• Sift/shortlist: w/c 12th October 2026.
• Interviews: w/c 26th October 2026.

Stage 1– Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements:

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement. This also applies to your employment history, this means excluding names of schools, or any personal identifiers.

Experience

Your CV will be used to assess your suitability for the role alongside your 1000-word Personal statement.

In your application form we’d like you to:

CV

• Tell us about your employment history, including key responsibilities and achievements.

Personal statement

Tell us why you’re a great fit for this role by writing a 1000-word personal statement that highlights your relevant experience, skills, and motivations.

As part of the assessment process, we’ll be reviewing your statement for clear evidence of how you meet the criteria outlined below:

• Skilled in interpreting employee feedback, engagement survey results, and other data to identify trends and inform strategy.
• Experience in designing and implementing engagement initiatives.
• Capable of engaging stakeholders at all levels, advocating for employee needs, and negotiating resources or support for engagement programmes.
• Ability to plan, execute, and oversee multiple initiatives, ensuring timely delivery and alignment with organisational objectives.

For guidance on how to structure your application please visit:About the application process , Civil Service Careers.

You can use examples from school, work, volunteering, or other experiences. It is advisable to give clear examples for each criteria listed above, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result) with most detail on what you did and the outcome. Please use this link as guidance How to write your PS , Civil Service Careers.

Please note:

• In the event of a high volume of applications, an initial sift may be conducted against the Lead Criteria: Skilled in interpreting employee feedback, engagement survey results, and other data to identify trends and inform strategy.
• If you pass the initial sift (lead criteria), you may either move on to a full sift (full personal statement) or go straight to interview, depending on number of applications received.
• We may raise the score required at sift stage to progress to interview if we receive a high number of applications.

Stage2- Interview

If invited to interview Behaviours and Strengthbased questioning will be used.

More information will be contained in the interview invitation.

Interviews for this role will be carried out virtually via Microsoft Teams.

Stage 3- offer

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners’ Recruitment Principles.

Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order. Successful applicants will be required to start on the date offered to align with the training schedule. Those who are unable to start on that date or are unavailable for certain parts of the training period will be placed on the reserve list for consideration in a future intake.

Applicants to note:

This post is being advertised to Internal, AcrossGovernment and External candidates at the same time.

Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.

If you require a reasonable adjustment at any stage of the recruitment process, or if you'd like to discuss any person-centred adjustments then please let the recruitment team know viarecruitmentch@companieshouse.gov.uk

We Celebrate Diversity
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Pre-Employment Checking
In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks.

From June 2026, applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). Your personal details (name, National Insurance number, and date of birth) will be checked against the Civil Service Resourcing Extract IFD.

This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.

If your details appear on this database, you will not be offered employment unless you can demonstrate exceptional circumstances. Companies House, acting on behalf of the vacancy holder, will inform you if your application is refused for this reason.

Please note: You are not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Luke Andrews
• Email : landrews@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

Commissioners statement

The Civil Service recruits by merit on the basis of fair and open competition as outlined in the Civil Service Commission’s https://civilservicecommission.independent.gov.uk/document/02a-recruitm….

Complaints Procedure:

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance.

If you are not satisfied with the response you receive from the Department, contact the Civil Service Commission at:

Email: info@csc.gov.uk

Address:
Civil Service Commission,
Room G/8,
1 Horse Guards Road
SW1A 2HQ
Please use the following link to visit the Civil Service Commission Recruitment Complaints page for further information
https://civilservicecommission.independent.gov.uk/contact/

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