Employee Relations Support Officer

Job summary

This role will sit as part of the Employee Relations (ER) team within the wider People and Change function.

The ER Support Officer will support the ER advisors with all of the below activities:

• Coaching, supporting, and guiding our leaders and people managers across the organisation, to translate our people policies and procedures into practice.
• Variety of ER casework and people issues.
• Advising on and enabling resolution through a fair and consistent process in line with policy and wider employment law.
• Communicating clearly and concisely to a wide range of stakeholders, respecting diversity at all times, whilst taking personal responsibility for your experience of our service.
• Keeping up to date with employment law changes and understand how this applies to specific cases.

We are seeking a confident communicator with strong administration skills and experience managing sensitive work, including the judgement to ask for help, escalate issues, or act independently.

In this role, you will demonstrate strong attention to detail and a diligent, pragmatic approach to supporting policy reviews and progressing casework management.

Job description

On a typical day you will…

• Provide day‑to‑day support to the ER team with HR cases.
• Produce and review HR data and statistics on a regular basis to inform progress and drive improvement.
• Monitor HR policy renewal dates and work in partnership with the ER Advisor to update policies in line with legal requirements and developments.
• Promote policies and practices that drive improvements in equity, diversity and inclusion across RoS.
• Support ER Advisors and RoS Managers with HR cases by taking notes and issuing correspondence linked to ER casework.
• Monitor the ER mailbox and act as a first point of contact for enquiries from a range of stakeholders, including managers, employees and third‑party suppliers.

Person specification

Essential Criteria – Skills and Attributes for Success

We will assess you against the following Technical skills and Experience during the application and assessment process:

Technical

• CIPD qualified or actively studying towards with demonstrable progress.

Experience

• Demonstrated experience in an Employee Relations context, including handling ER queries involving case management for attendance, disciplinary actions, grievances and performance issues.
• Experience handling sensitive or confidential queries.
• Strong written and verbal communication skills.
• Experience working with data to inform decision-making.

Behaviours
At application and assessment stage, you will be scored against all Behaviours:

Changing & Improving

• Identifies and suggests improvements to ER processes.
• Adjusts working practices effectively when procedures or priorities change.
• Uses feedback to improve accuracy or efficiency of administrative outputs.

Making Effective Decisions

• Demonstrates accountability and willingness to take decisions at own grade.
• Examines complex information and obtains further information to make accurate, evidence-based decisions.
• Handles sensitive data to effectively reinforce policy and procedure adherence within the management group.

Working Together

• Works constructively with colleagues and stakeholders to progress tasks.
• Proactively seeks information, resources and support from others outside own immediate team in order to help achieve results.
• Demonstrates respect and awareness of others’ needs in day‑to‑day interactions.

Managing a Quality Service

• Provides exceptional customer service in response to queries ensuring managers are equipped to act.
• Encourages compliance with current policies and procedures, making sure they are available and updated. Notifies the ER Advisor when it's time to review a policy to maintain RoS compliance to regulations.
• Delivers ER administrative tasks to agreed deadlines despite competing prioritie

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £36,366, Registers of Scotland contributes £10,535 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Stage one - Application Process
To apply, click on 'Apply now' and complete the online application form.
You will need to submit:

1. A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages).

2. A Statement of suitability (500-750 words maximum) detailing how you meet the behaviours for the role. Please use the STAR method (Situation, Task, Action, Result) in your examples.

3. Your CV and Supporting statement should be submitted as a single MS Word file.

Please note:

• If we receive a high volume of applications, we may complete an initial sift on the essential experience criteria.
• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed.
• Applications that are not accompanied by CVs will not be scored or statements over 750 words will not be considered.
• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Word or Google Docs, and then uploading the file.
• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses.
• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment
If successful at application stage, you will be invited to an in-person interview which will include the following:

• Behaviour based interview
• A scenario based technical exercise

Behaviour based interview questions will be given to candidates 15 minutes before the start of the interview to allow candidates to prepare in advance. You will be able to take short notes with you into the interview from your preparation.

Information on Success Profiles
For further information on success profiles, visit our Success Profiles.

Recruitment timeline

· Closing date: Wednesday 20 May 23:59

· Application sift: 21-26 May

· Invites to assessment: 27-29 May

· Interviews: Week commencing 8 June

(Please note, dates may be subject to change)

Reserve List
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Talent Acquisition
• Email : talent@ros.gov.uk

Recruitment team

• Email : talent@ros.gov.uk

Further information

Further information
For further information relating to RoS, including:

· Additional details on pay & benefits

· The Civil Service Code

· Complaints process

· Use of AI in the application/recruitment process,

Please view our additional information page online

If you have any questions, please contact talent@ros.gov.uk

https://www.ros.gov.uk/