Employee Services Assistant

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Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

Employee Services Assistant

Employer: Sefton Metropolitan Borough Council

Location: Magdalen House, Bootle/Agile

Salary: Grade E, £26,403.00 to £28,142.00

Contract Type: Permanent

Hours: 36 hours per week

DBS Check: No

Department: Corporate Personnel – Employee Support

About the Role

We are looking for a detail-oriented and proactive Employee Services Assistant to join our Payroll Team. In this role, you will play a key part in ensuring payrolls are processed accurately and on time, while providing excellent customer service and supporting best practice across payroll and pension administration.

Key Responsibilities

• Assist with the accurate and timely processing of payrolls.
• Carry out quality assurance checks to maintain high standards.
• Respond to internal and external payroll queries, promoting positive customer relations.
• Maintain confidentiality and security of sensitive data.
• Ensure compliance with legislation, local policies, and best practice.
• Maintain up-to-date knowledge of payroll, pensions, and HMRC regulations.
• Support workload monitoring to meet KPI’s and deadlines.
• Assist in reviewing and updating payroll processes.
• Identifying training needs and contribute to service resilience.

About You

We’re looking for someone with:

• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive data.
• Good communication and customer service skills.
• Knowledge of payroll and pensions processes (or willingness to learn).
• Ability to work flexibility and meet deadlines in a fast-paced environment.

Why Join Us:

You’ll be part of a supportive team that values innovation, efficiency, and collaboration. Your role will directly impact the smooth running of council operations, making a real difference in maintaining high standards of service delivery.

Flexible working arrangements and a commitment to work-life balance.

If you're ready to take on a dynamic role in a fast-paced environment, we’d love to hear from you!

Apply today and be a key part of our mission to maintain and enhance the Council’s HR and Payroll systems and associated processes

What we offer:

Fantastic terms and conditions; local government pension scheme, enhanced sick pay scheme and family friendly leave with pay, agile/flexible working opportunities and access to occupational health services.

Generous annual leave entitlement of 28 days increasing to 33 days after 5 years continual service in addition to 8 bank holidays.

A supportive, collaborative working culture

Opportunities for professional growth and leadership development

The chance to make a lasting impact in a forward-thinking local authority

Closing Date: 18/01/2026

Proposed Interview Date: 27/01/2026