End User Computing Engineer

Job summary

We’re looking for a passionate and proactive End User Computing Engineer to join our Digital Service Desk team. As part of a collaborative, highly skilled group, you’ll play a key role in delivering exceptional digital support and driving improvements that enhance our colleagues’ everyday digital experience.

In this role, you will provide high-quality technical support to colleagues, ensuring they can use digital tools effectively to carry out their work. You’ll be responsible for diagnosing and resolving end user computing issues, escalating them when necessary to ensure timely resolution.

You will support device management, software deployment, and the smooth operation of a variety of end user technologies. As part of your responsibilities, you’ll help identify any system or process weaknesses and contribute to long-term, sustainable solutions that strengthen our digital environment.

Job description

You’ll have experience working in digital support and feel confident helping colleagues with their everyday technology needs. You’ll also have a genuine interest in technology, enjoy learning new systems, and be keen to help improve the digital services we provide.

You’ll use your strong analytical skills to investigate issues, understand what’s causing them, and spot any patterns. You’ll be able to explain technical information in a clear, simple way that colleagues across the organisation can easily understand.

You’ll work in a proactive and collaborative way, taking part in team meetings, projects, and daily service improvements. You’ll be committed to finding better ways of working, helping to improve processes, and supporting a positive digital experience for everyone.

Person specification

The ideal candidate will have hands-on experience supporting core Microsoft technologies, including Microsoft 365, Microsoft Teams, Windows 11, Microsoft Intune, Azure Active Directory, and Apple iOS. Proficiency in managing and troubleshooting Microsoft Surface devices (Laptops and Pros) as well as Apple iPhones and iPads is essential.

We are looking for someone with a strong background in ITIL-based environments and a solid understanding of ITIL principles. An ITIL v3 or v4 Foundation certification is highly desirable, demonstrating your ability to work within structured service management frameworks.

Practical experience with IT Service Management (ITSM) tools is required, with a focus on driving continual improvements, automating workflows, and ensuring efficient service delivery. Familiarity with ServiceNow would be a significant advantage.

Excellent communication skills are critical, including the ability to influence, negotiate, and resolve conflicts effectively. A proven track record of delivering outstanding customer service and maintaining a strong user-focused approach is essential.

You should be able to explain technical issues and resolutions clearly in non-technical language, ensuring users understand the cause and effect of problems and the steps taken to resolve them.

Experience in creating and maintaining knowledge base documentation is also required. This includes accurately reflecting existing systems and processes and ensuring documentation remains current and relevant.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitmentinfo@homesengland.gov.uk
• Email : Recruitmentinfo@homesengland.gov.uk

Recruitment team

• Email : Recruitmentinfo@homesengland.gov.uk