**Enforcement Officer

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Reporting Centre Offender Manager teams manage large number of Immigration cases, requiring individuals to maintain contact with the Home Office through set conditions of their Immigration bail. Contact is made through attendance at one of the 14 reporting centres or a designated location.

Reporting Centre teams are an integral part of Immigration Enforcement and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. Successful candidates will undertake a range of duties, which supports this strategy.

We’re looking for individuals who thrive in dynamic, high‑pressure environments, are flexible and open to change, demonstrate strong communication and interpersonal skills, and are committed to delivering high‑quality public service.

Job description

Reporting Centres are fast-paced and require strong organisational and management skills, as well as the ability to make quick, well-judged decisions. You will deal with a range of offenders, including vulnerable adults.

Key objectives include encouraging voluntary return through meaningful contact, managing a reporting population to drive compliance, and progressing cases towards removal or other appropriate conclusions.

The role involves a fully flexible workforce, delivering duties such as Reporting, Investigations, Operational Support, and administrative functions. Successful candidates will work across all administrative work streams.

We are seeking 12 Offender Managers to join the Reporting Centre team within the Immigration Compliance & Enforcement (ICE) team. The role involves working within the Reporting Centre team and ensuring immigration legislation is enforced. You will report to the Higher Executive Officer (HEO).

Key responsibilities

As an Enforcement Officer, you’ll work across multiple immigration work streams, each offering unique challenges and opportunities for growth:

• Offender Management - Conduct face-to-face interviews and assist in detention and removal processes, playing a key role in upholding the integrity of the immigration system.
• Customer & Stakeholder Engagement -Represent Immigration Enforcement in front-facing roles, interacting with customers and internal/external stakeholders, including detention management responsibilities.
• Front Office Operations - Manage the reporting population, handle queries and complaints, provide signposting, allocate cases, and deliver effective interventions.
• Workflow Management - Progress cases to resolution, ensuring timely and accurate decision-making.
• General Office Duties - Support day-to-day operations including inbox management and administrative tasks.

Flexible working

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis. This being a customer facing role means there is no option for home working, full office attendance is expected.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Due to the face-to-face contact and detention element, the role can be physically demanding, requiring suitable Personal Safety Training Level 2 and maintaining certification.

Person specification

Essential criteria

• Exercise judgement when dealing with operational matters, including situations that may be sensitive or complex, maintaining a professional and measured approach while supporting effective outcomes.
• Engage confidently with a broad range of individuals, using clear communication and appropriate questioning to support understanding and progress interactions effectively.
• Contribute to the delivery of a consistent, high‑quality service by working collaboratively with others and supporting shared objectives within a professional working environment.
• Operate effectively in an environment where demands can change, demonstrating the ability to organise work, respond to shifting priorities, and sustain delivery under pressure.

Desirable criteria

• Previous experience of working within an Offender Management / Reporting Centre environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Communicating and Influencing
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• See more of our benefits on our careers website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 28th May 2025

As part of the application process, you will be asked to complete:

• Personal Statement (maximum 500 words).
• Evidence of the Behaviour - Making Effective Decisions (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – from 1st June 2025

The sift will be held on the Personal Statement and Behaviour - Making Effective Decisions.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted Lead Behaviour – Making Effective Decisions). Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview – from 22nd June 2025

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.

The interview will take place Sandford House, Solihull.

Travel expenses will not be reimbursed.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)Candidate_Information_v17_April_2026 Opens in new window (pdf, 207kB)