Engagement and Stakeholder Lead

Job summary

Ofgem, Great Britain’s independent energy regulator, is seeking a highly skilled and influential professional to take on a new and exciting role as COO Engagement and Stakeholder Lead. This pivotal position sits at the heart of Corporate Services and will play a critical part in strengthening organisational alignment, engagement and delivery of key priorities that support a clean, affordable and secure net-zero energy system. Acting as a visible representative of the Chief Operating Officer, the successful candidate will work closely with Directors, Heads of Function and operational teams to ensure strategic initiatives are clearly understood, embedded and delivered effectively across the organisation. With a strong outward-facing focus, the role is responsible for building trusted relationships, identifying and addressing barriers to implementation of initiatives, and driving behavioural adoption to support new ways of working. The postholder will provide real-time organisational insight, drawing on feedback and the cultural landscape to inform senior decision-making and maintain momentum on high-priority initiatives. This is a unique opportunity to shape how Corporate Services collaborates, connects and delivers, fostering a ‘one-team’ mindset while promoting inclusive, transparent and high-performing ways of working. The role requires a confident communicator with strong emotional intelligence, capable of influencing at all levels without formal authority and navigating complex, fast-paced environments. In return, Ofgem offers a supportive and inclusive culture where diversity is celebrated, innovation is encouraged, and colleagues are empowered to bring their authentic selves to work. This role presents an exceptional opportunity to make a meaningful impact at organisational scale, enabling a strategic mindset, cultural transformation and operational excellence at a time of significant change and ambition.

This is a permanent, full time position however we are open to exploring part time/ job share options at offer stage.

Job description

The COO Engagement and Stakeholder Lead strengthens engagement, alignment, and real‑world implementation of COO priorities across Corporate Services and Ofgem. The role works directly with Directors, Heads of Function and teams to ensure that key strategic priorities and improvement initiatives are understood, supported, and embedded in day‑to‑day operations.

This role is outward‑facing and focused on behavioural adoption, local engagement, organisational insight, and change traction. The postholder acts as the COO’s representation across the organisation, providing rapid feedback, identifying barriers to delivery, and helping unblock issues to maintain momentum.

Key Accountabilities

• Drive organisational engagement and alignment with COO priorities across Corporate Services and Ofgem.
• Enable directorates to adopt and embed key initiatives by identifying and resolving delivery barriers.
• Provide the COO with real‑time organisational insight to inform decision‑
• Support momentum and follow‑through on a small number of high‑priority initiatives.

Person specification

Essential Criteria:

• Proven experience driving engagement, behavioural adoption or organisational enablement in complex environments. (Lead)
• Demonstrated ability to influence senior leaders and shape understanding without formal authority. (Lead)
• Strong diagnostic skills, able to identify cultural and operational barriers to delivery.
• Excellent communication and interpersonal skills, confident engaging at all levels.
• Experience working directly with operational leaders and teams to support implementation of priorities or change and improvement initiatives.
• Ability to work at pace, manage competing demands and maintain clarity in ambiguous situations.

Desirable criteria:

• Experience in public sector or regulated environments, with an understanding of organisational change principles, behavioural adoption and transformation.
• Knowledge of Corporate Services functions and their interdependencies, alongside an understanding of corporate strategy, transformation programmes and organisational change.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Seeing the Big Picture
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked to deliver a presentation at interview stage.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Role Profile_465364 Engagement and Stakeholder Lead Opens in new window (pdf, 212kB)Candidate Pack_465364 Engagement and Stakeholder Lead Opens in new window (pdf, 937kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)