Enhanced Housing Management Officer

Do you have a passion for helping people live independently and sustain their tenancies?

We're looking for an Enhanced Housing Management Officer to join our team, working with residents who have previously lived in supported housing and are continuing their recovery from mental ill health.

This is a rewarding role where you'll build positive relationships with tenants, promote successful tenancy sustainment and help create safe, welcoming environments where people can flourish. Working closely with internal teams and external agencies, you'll be a key point of contact for residents, helping them navigate housing-related challenges while encouraging independence and community integration.

What you’ll do

You'll provide an enhanced housing management service that supports residents to maintain their tenancies and enjoy stable, independent living. No two days are the same, but your role will include:

• Promoting independence through practical guidance, advice, and signposting to appropriate support services.
• Undertaking regular welfare visits, risk assessments, health and safety inspections, and property checks.
• Monitoring the safety, cleanliness, and overall environment of schemes, including contractor performance.
• Maintaining accurate records and ensuring safeguarding concerns are identified and reported appropriately.

What you’ll need

We're looking for someone who combines strong housing knowledge with a genuine commitment to supporting people to achieve positive outcomes. You’re a confident communicator who can build trust and positive relationships with residents and stakeholders. You’re organised and able to manage a varied workload while maintaining accurate records and flexible, proactive and able to respond effectively to changing resident needs. You’ll also have:

• Experience of working within housing, supported housing, enhanced housing management, or a related support environment.
• An understanding of the challenges faced by people experiencing mental ill health and the importance of person-centred services.
• Knowledge of tenancy sustainment, welfare benefits, safeguarding, and housing management practices.
• Experience of working with partner agencies and building effective professional relationships.
• Good IT skills and experience maintaining accurate electronic records.
• An understanding of health and safety responsibilities within a residential setting.
• Comfortable working independently and as part of a wider team.

Why join us

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution
• Family-friendly policies

Please read before applying

This role will require an Enhanced DBS check

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place via MS Teams no later then the 20th October 2026.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist Charlene Moore (charlene.moore@peabody.org.uk).