Environmental Services Monitoring Officer

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• Job_Description_ES_Monitoring_Officer_May_2024

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

This is a full-time, permanent role based out and about in the borough with hybrid working, and a salary of £32,962 - £36,791 per annum.

The Role:
This role will report into the Waste & Cleansing Contracts Manager and will carry out the day to day monitoring of the council’s recycling, waste and cleansing service contracts for an allocated geographical area and liaise with contractors to resolve issues.

Your role will involve:

• Identifying service failures and issues and taking appropriate action.
• Investigating and responding to service delivery complaints and resolving or escalating as required.
• Ensuring performance data is recorded to support decision-making and contract management.
• Assisting in the monitoring of leisure and grounds maintenance contracts.
• Providing administration and data support for contracts and projects.
• Providing advice and information to any local groups, individuals, council officers and members, landowners and other organisations.
• Supporting activity to increase the involvement of residents, schools and community groups in looking after their areas so that cleaner and greener neighbourhoods are self-sustaining.

What we are looking for:

• A good understanding of environmental services, including recycling and waste management.
• Ability to deal with difficult situations calmly and effectively.
• Experience of working with suppliers monitoring the effectiveness of contracts.
• The ability to work with minimal supervision in a busy environment whilst prioritising and organising a varying workload.
• Experience of investigating and responding to complaints and service requests.
• Excellent communication skills, in person and in writing.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

Interview dates: Week beginning 17th November 2025

If you wish to discuss this position informally, please contact Anna Humphries, Waste & Cleansing Contracts Manager on anna.humphries@rbwm.gov.uk