EO Information and Capabilities Deputy Manager

Job summary

The Cabinet Office (CO) Security and Resilience (COSR) Team is the lead organisation for managing Security and Resilience within the Department. The remit covers providing advice, support and guidance to individuals and management units so as to manage a wide range of security-related threats and acting as the central focus for wider security policy issues affecting the entire department.

Job description

This unique and exciting role in the Cabinet Office Information and Capabilities team supports the management of highly secure IT and telephony systems in Cabinet Office and No.10. This is a rare opportunity to play a key role as part of a small and supportive team delivering a business-critical service right in the heart of HMG.

This role offers wide-ranging hands-on experience, real responsibility, and the ability to make an impact in a fascinating and constantly evolving environment.

The individual will need to work flexibly across two core functions:

• Providing a local service desk for CO and No.10, becoming an in-house expert on highly secure IT and telephony systems; a source of support and knowledge for all users. The individual will manage accounts, train new users, and work across CO and our suppliers to find solutions to issues as they arise.
• Support delivery of a range of hardware and software projects. The team is responsible for a broad programme of projects, working to refresh and update existing systems and deliver new capabilities. This is a fantastic opportunity to help shape our secure IT capability, ensuring our systems meet the long-term requirements of the department.

This is a fast-paced environment, where the ability to work adaptably as part of a team and juggle competing priorities is essential. You will deal with internal and external stakeholders at all levels - including in CO and No. 10 security teams, the Agencies, and technical experts across Government. Your role will be hands-on and you will be responsible for helping deliver the full range of our highly secure IT services - everything from delivering training to new users to trouble-shooting technical problems.

Responsibilities

• Work as part of a team delivering a local service desk function, providing support to users on system related incidents or problems, escalating to senior management and the Service Provider as appropriate;
• Manage User Accounts for the highly secure IT system and handle related queries from users;
• Deliver training to new users on the highly secure IT system;
• Diary and inbox management;
• Act as the point of contact for the Service Provider, and develop communication products to inform users about incidents, system changes, and developments;
• Work with external partners to co-ordinate and manage installation, maintenance/repairs, removal and storage of all secure IT;
• Support delivery of a range of hardware and software projects, including capturing user requirements, developing project plans, supporting development of training packages and co-ordinating delivery;
• This role is perfect for someone who is detail orientated, enjoys helping others and is interested in security operations. You’ll gain valuable experience while working in a supportive team environment;

NOTE: Due to the nature of the role, the successful candidate will be based in a secure environment with limited opportunities for remote working.

Person specification

Essential Criteria

• Previous experience in an administrative or customer service role;
• Good attention to detail with proven ability to maintain accurate records and handle confidential information responsibly;
• Strong written communication skills, able to write clear reports and professional emails;
• Excellent verbal communication skills, being able to converse confidently, clearly and effectively with groups of people at different levels;
• Excellent organisational skills with the ability to manage multiple tasks and meet deadlines;
• Ability to follow established processes and procedures consistently;
• Ability to work with minimal supervision, prioritise workload and make appropriate decisions and committed to give a high-quality performance in all aspects of the role;
• Confidence and enthusiasm to build strong working relationships across teams with internal and external stakeholders;
• Basic IT skills including proficiency with Microsoft Office applications.

Willingness to undergo and attain DV clearance, (if not already cleared) and attain and maintain STRAP accreditation.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £34,279, Cabinet Office contributes £9,930 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Applicants should submit a CV and accompanying personal statement (250 words maximum)

Please align your personal statement to demonstrate your experience against the essential criteria.

Should a large number of applications be received, an initial sift may be undertaken using the CV. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

During the interview we will assess you against these behaviours:

• Managing a Quality Service (Lead Behaviour)
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Expected timeline (subject to change)

Expected sift date – w/c 8th June 2026
Expected interview date/s –w/c 15th June 2026
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
  

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

Please note that this role requires DV clearance, which would normally need 10 years UK residency in the past 10 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SCT@cabinetoffice.gov.uk
• Email : SCT@cabinetoffice.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Attachments

Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)Cabinet Office Employee Offer Opens in new window (pdf, 302kB)