Events Operations Manager

Job summary

We are looking for an Events Operations Manager to join our Catering and Retail Services Office at the House of Lords. This role is pivotal in ensuring the efficient planning, execution, and operational success of all events while overseeing the administrative team to deliver exceptional service and customer satisfaction.

As the Events Operations Manager, you will be responsible for coordinating multiple teams, driving operational excellence, and implementing best practices to ensure all catering and event operations run smoothly, on time, and within budget. This role requires a strong willingness to be actively involved in the on-the-ground delivery of events, particularly during peak periods. You will play a vital role in maintaining strong relationships with clients, stakeholders, and suppliers while building and leading a collaborative, high-performing team.

Job description

You’ll be accountable to:

• Identify opportunities to innovate and improve event operations and administrative functions.
• Implement technology or tools to optimise workflows and streamline communication between departments.
• Stay updated on industry trends, emerging technologies, and customer preferences to keep the business competitive.
• Undertake other reasonable job-related assignments, this may include covering other posts both supervisory and operational when required.
• Ensure that House policies and procedures in respect of fire, health and safety including manual handling, and food hygiene are complied with.
• Attend departmental meetings as required.
• Attend weekly event team briefing for future week’s events.
• Attend mandatory and other training as required.
• Involvement in the recruitment process.
• Arrange cover for staff absences, ensuring that any overtime work is evenly distributed, and sufficient weekend is provided when required.

Person specification

What we’re looking for:

• Proven experience in managing large-scale catering operations, events, or hospitality businesses.
• Willingness and ability to take a hands-on role in the operational delivery of events.
• Strong leadership and team management skills.
• Excellent organisational and time-management abilities.
• Outstanding communication and interpersonal skills.
• Proven excellence in customer service.

It would be even better if you had or if you’re willing to learn…

• Degree or diploma in Hospitality Management, Event Management, or a related field.
• Experience with CRM and catering/event management platforms.
• Knowledge of health and safety regulations in the catering/events industry.

Benefits

Details of our employee benefits can be found at https://www.parliament.uk/mps-lords-and-offices/offices/lords/lordshro/employee-benefits/

What you’ll get in return:

• 30 days annual leave (increasing to 35 after one years’ service).
• Generous pension scheme.
• Parliamentary health and wellbeing programme.
• The opportunity to witness history in the making!

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If you require any reasonable adjustments during the application process, please contact HLRecruitment@parliament.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : hlrecruitment@parliament.uk

Recruitment team

• Email : hlrecruitment@parliament.uk

Further information

https://housesofparliament.tal.net/vx/lang-en-GB/mobile-0/appcentre-13/brand-3/xf-8b27d2fb4d67/candidate/so/pm/5/pl/18/opp/6561-Events-Operations-Manager/en-GB

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